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Company Name : Sierra Health Group, LLC
Location : Hudson County, NJ
Position : Customer Service Call Center Manager
Job Description : Overview: Our private, mid‐size healthcare company, currently providing all Revenue Cycle services, includingCustomer Service, to our local and national clients is expanding! We are looking for a skilled Call CenterManager to supervise daily operations and personnel aiming for maximum efficiency and cost‐ effectiveness. This candidate will also ensure that technology is utilized to a maximum and staff are well‐ organized and productive. An excellent Call Center Manager must be an organized, reliable and a results‐driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a Call Center Manager, the candidate, must also have excellent customer service and communication skills. We are seeking a dynamic individual that is an independent thinker and a team player. This is a unique opportunity for an individual to join a robust and growing operation. This individual will be an essential part of our strategic growth initiatives.Responsibilities: Ability to recruit, build, manage, and maintain a team. This includes hiring, coaching, and providing training to personnel to maintain high customer service standards. Develope objectives for the call center’s day‐to‐day activities Management and oversight of staff Responsible for scheduling of staff Responsible for organizing and/or providing necessary coverage Take primarily leadership role/initiative, while exhibiting the ability to communicate effectively with Human Resources and Upper Management Provide factual data and statistical information to Executive Team related to: o Staff productivity o Staff Quality o Incoming/Outgoing Calls o Average time per call Exhibit effective and satisfactory problem solving skills. This includes the handling of patient and/or client complaints. Broad knowledge of various “dialer” products, capabilities, and/or technologies. Ability to research, provide data/comparisons, and implement new product(s). Responsible for collections of patient balances and handling customer service for patient accounts. Responsible for processing inbound and outbound patient calls quickly and efficiently; managing patient disputes; adjusting balances and setting up payment plans. Must be able to interact with clients and in‐house staff in a professional and courteous manner.Company Name: Sierra Health Group, LLCWork Location: Bloomfield, NJHours, (subject to change): Approximately 20 ‐25 hours per week Monday – Thursday: 5pm – 9:00pm Saturday: 10am – 2pmSalary Range: $25‐$27 per hourRequirements: Bachelor’s Degree 5 years experience managing a team of 5 or more employees 2 years experience handling healthcare related calls Outstanding communication and interpersonal skills Bilingual ‐ Spanish Ability to accommodate flexible schedule Knowledge of Excel, Word, Adobe and Microsoft Office products a MUST Knowledge of Self‐pay collections procedures and protocols, including both State and Federal regulations’COVID-19 Precaution(s):Social distancing guidelines in placeSanitizing, disinfecting, or cleaning procedures in placeMust be vaccinated against COVID-19 and show proof of vaccineHours per week:20-29Typical end time:9PMTypical start time:5PMWork RemotelyNoJob Type: Part-timePay: $25.00 – $27.00 per hourEducation:Bachelor’s (Preferred)Experience:Managing a Team of 5 or more employees: 5 years (Preferred)handling healthcare related calls: 2 years (Preferred)Work Location: One location
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