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Company Name : On Target Staffing LLC
Location : Wayne, NJ 07470
Position : Customer Service Representative
Job Description : JOB DESCRIPTIONEssential Duties & Job Functions:· Support Client Services team by answering inbound calls from clients and customers. Field basic level client inquiries, ensuring timely response and follow up.· Escalate issues or inquiries requiring senior level input and help ensure resolution.· Pull and analyze reporting prior to providing to client.· Review, triage and resolve service tickets submitted by Quick Box Clients· Process daily client orders according to agreed upon SLAs and business rules.· Monitor and assist Operations team with incoming receipts specific to assigned clients.· Other administrative duties as required and assignedRequirementsJob Qualifications Mandatory:· High school diploma or GED· Quick/Critical Thinker with the ability to think on your own· Strong computer and word processing skills· Works well in Team environments· Willing to contribute ideas and feedback· Ability to learn on the go and pickup processes while in flight· Dependable and Punctual· Extremely Organized but able to adapt at will· Proficient in Microsoft applicationsSchedule: Mon-Fri7:30am-4:00pmPayrate: $22.00 Per HourJob Types: Full-time, ContractPay: From $22.00 per hourSchedule:8 hour shiftMonday to FridayAbility to commute/relocate:Wayne, NJ 07470: Reliably commute or planning to relocate before starting work (Preferred)Work Location: One location
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