Customer Service Representative Job Vacancy in ProCare Home Medical Soldotna, AK 99669 – Latest Jobs in Soldotna, AK 99669

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Company Name :
ProCare Home Medical
Location : Soldotna, AK 99669
Position : Customer Service Representative

Job Description : Job OverviewThe Customer Service Representative (CSR) has the primary responsibility of handing initial customer contact, either in person, over the telephone, or (at times) via the web. These customer contacts may be with the patient, caregiver, referral source, or commercial account. They are to receive, qualify, and process (according to procedure) all customer orders in a timely, efficient, accurate, and courteous manner. The CSR is involved in investigating and responding to customer inquiries regarding shipments, products, deliveries, and complaints.CSR OverviewAdhere to all state and federally mandated documentation standards.Maintain and/or enter patient account profile information and accurate referral source data.Enter all documentation in the computer system accurately on a daily basis as required.Perform electronic verification of insurance as needed.Open new customer computer files and complete required documents before passing on account to billing department.Accurately and efficiently create the appropriate delivery, billing, and collection of paperwork.Enter and confirm work orders and monitor open orders for accuracy and completion.Greet retail customers quickly and professionally, answering inquiries, completing sales at the front cash register.Position QualificationsHigh School diploma or equivalent (Required)Excellent phone and customer service skills (Required)Two years of HME/DME experience and knowledge of medical terminology. (Preferred)Previous data entry experience (Preferred)Type at least 40 wpm on computer keyboard. (Required)10 key by touch (Preferred)Procare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Procare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Procare expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Procare’s employees to perform their job duties may result in discipline up to and including discharge.Job Type: Full-timePay: $18.00 – $22.00 per hourBenefits:Dental insuranceEmployee discountHealth insuranceLife insurancePaid time offRetirement planVision insuranceSchedule:8 hour shiftMonday to FridayCOVID-19 considerations:All customers are required to wear a mask, curbside pickup available, common surfaces are sanitized regularly, vaccination requirements for employees.Application Question(s):Are you willing to undergo a background check, in accordance with local law/regulations?Are you willing to be drug tested?Do you have your COVID-19 vaccination, if not are you willing to be vaccinated?Education:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Medical office: 1 year (Preferred)HME/DME: 1 year (Preferred)Work Location: One location

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