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Company Name : Nathan Research
Location : Chennai, Tamil Nadu
Position : Customer Success
Job Description : Representative responsibilities
Defining and executing a Support strategy for enterprise, midmarket and small customers
Triaging helpdesk tickets, organizing resources and address and resolve the tickets; identify and implement opportunities for automation
Providing email and phone support to customers
Working with the Development/Engineering team to trace issues and solutions
Training teams on product and solution functionalities
Requirements & Desired Qualifications
Hands on familiarity and experience with the various responsibilities stated above
Hands on the experience with support and troubleshooting functions
Ability to work with multiple development leads and teams and customers
Technical experience in software and technology
1-5 years of experience
Please send resume to info@nathanresearch.com
This post is listed Under Chennai jobs
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