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Company Name : Set Solutions
Location : Los Angeles, CA
Position : Desktop Support Supervisor
Job Description : Set Solutions is working exclusively for a client in need of a full time (direct hire) Desktop Support Supervisor with a background in managing field service operations. The client is working on a three-year technology modernization effort and company-wide End User Support transformation.This is a very innovative environment with a huge amount of growth potential and opportunity to make an impact.The role can be done almost entirely REMOTELY but since it’s in management the position needs to be based out of the LA area so that you can get to the local office(s) occasionally.Job Description:Manage local and remote desktop technicians and infrastructure administration teamsManages daily IT activities of field service technicians, ensuring the level of technology support meets the needs of the organizationLead end user computing acquisition integrations into enterprise (Microsoft Configuration Manager, Microsoft security patching, antivirus solution and enterprise standards)Manage the production of employees through clear cut expectations and metrics.Foster a culture of accountabilityEnsures adherence to policies, procedures and technical standardsEnsure project and initiative progress, including consistent and effective communicationManage escalations as it relates to providing technology service supportLead, mentor change and motivate teammates to deliver exceptional customer service.Actively pursues operational improvements to enhance quality, improve productivity and reduce expenseRequirements:Must have freedom to and willingness to work extended hours and on-call to support production when neededAbility to listen, build rapport, and credibility as a partner vertically within the business unit, as well as with leadership and functional teamWorking knowledge with Microsoft operating systems and software to include, but not limited to Microsoft OfficeStrong problem-solving skills to identify and resolve problems in a timely mannerAbility to manage personnelExcellent organizational and planning skills in order to prioritize and plan work efficientlyExcellent interpersonal and communication skillsBasic understanding of virtual desktops and CitrixJob Type: Full-timePay: $85,000.00 – $110,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offTuition reimbursementVision insuranceSchedule:Monday to FridayWork Location: Multiple Locations
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