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Company Name : Pearl Hawaii Federal Credit Union
Location : Waipahu, HI 96797
Position : Digital Loan Officer
Job Description : About usPearl Hawaii Federal Credit Union is a small business on Oahu. We are innovative, customer-centric, supportive and our goal is to build trust, nurture dreams and inspire hope…one meaningful experience at a time..Our work environment includes:Casual work attireRegular social eventsRelaxed atmosphereWork-from-home daysSafe work environmentOn-the-job trainingPRIMARY PURPOSEProvides end to end lending assistance primarily on our digital channels to ensure that members’ lending and financial services needs exceed expectations. Engages members and non-members on our web site, online loan applications, through web chats, texts, e-mails, phone calls, video conferencing, in person, and other channels for lending and financial services opportunities.ESSENTIAL DUTIES AND FUNCTIONS1. Provides assistance to members on our digital channels and in person to maximize sales opportunities in lending and deposit products while maintaining a high level of customer service.2. Utilizes web chats, video conferencing tools, texts, e-mails, and phone calls to interview and obtain information from loan applicants for all types of loans offered.3. Originates all types of loans offered on the Loan Origination System.4. Analyzes creditworthiness by reviewing and verifying credit data to calculate member’s capacity to repay the loan.5. Ensures that all loan applications are completed in accordance with applicable federal and state laws and regulations.6. Prepares loan documents and disbursement of loan proceeds.7. Cross sells for opportunities in loans and other products offered by the credit union.8. Provides other assistance on our digital channels as needed to ensure that all financial service needs are met ranging from online account opening to deposit products.9. Must be sales and customer service driven in order to attain sales and customer service goals established by the credit union.10. Provides in-branch lending assistance at their designated branch and may require travel to other branch locations for appointment needs.11. Must possess excellent communication skills to deliver exceptional customer service both verbally and in writing.Work Hours:a. This position is eligible for remote work.b. Over time may be required.c. Work days or branch locations may vary according to the operational needs of the credit union.d. Monday to Friday 9:00 am to 6:00 pm (Extended hours may be needed as required by business needs). Saturdays 8:45 am to 2:15 pm.e. Work hours and days are subject to change and will be based on the changing needs of our membership.Visit www.pearlhawaii.com for complete Job Description.Job Type: Full-timePay: $15.85 – $25.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offReferral programTuition reimbursementVision insurancePhysical Setting:OfficeSchedule:8 hour shiftDay shiftOvertimeWeekend availabilityCOVID-19 considerations:All employee workstations are socially distanced. Face masks are required for all interactions. Plexiglass guards have been installed for all customer facing positions. Policies and procedures are in place to keep our employees and customers safe.Ability to commute/relocate:Waipahu, HI 96797: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Experience:Loan officer: 1 year (Preferred)Customer Service: 1 year (Preferred)Work Location: One location
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