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Company Name : Dentek Systems Inc.
Location : Richardson, TX 75081
Position : Entry Level IT Help Desk
Job Description : Dentek is looking for an entry level support engineer to join our team! you will work on computers, resolve complex issues related to pc repair, VOIP communications, Networking, and other various troubleshooting techniques. This is not a remote position; you must be willing to work from the office.Responsibilities:· Provide remote support by answering, evaluating, and resolving incoming telephone, voice mail, and email requests from users experiencing problems with hardware, software, networking, and other computer related technologies in a timely manner.· Perform advanced troubleshooting to diagnose and resolve technical problems.· Document all problems and actions through to resolution, including escalations to appropriate technical resources, by opening and updating tickets in the Help Desk portal.· Build and repair windows pc’s, laptops, and mobile devices.· Explain issues and resolutions to end users in a simplified, non-technical manner.· Microsoft 365 platform support· Troubleshoot VOIP phone issues· Troubleshoot and support 3rd party vendor software.*Qualifications:· Previous experience in IT, customer service, or other related fields· ability to lift up to 50 Lbs.· Strong troubleshooting and critical thinking skills· Positive and professional demeanor· High school graduate or GEDJob Type: Full-timeBenefits:401(k)Dental insuranceFlexible scheduleHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridayWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Help desk: 1 year (Preferred)Windows: 1 year (Preferred)Work Location: One location
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