Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Stoltenberg Consulting
Location : Bethel Park, PA 15102
Position : Epic Service Desk Agent Remote
Job Description : Job Description
Stoltenberg is now seeking Epic Service Desk Agents with experience assisting and supporting end users with Epic application issues for long-term engagements. All positions 100% remote.
Responsibilities:
Answer and manage calls from end users
Provide daily Tier 1 support to end users on a variety of application issues, escalating to support teams as necessary
Identify, research, and resolve Epic application issues
Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc.
Receive, analyze and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc.
Understand client’s latest configurations and changes to Epic modules
Document, track and monitor problems to ensure timely resolution
Qualifications:
Credentialed/certified in one or more Epic applications
Prior experience supporting a hospital, health system or care network is required
2 years of experience in an Epic end-user support role, service desk or experience using Epic in a clinical setting for 5+ years
Prior experience working tickets and day-to-day help desk functions preferred
Must have strong customer service skills and the ability to troubleshoot and solve problems
Requires excellent written and oral communication skills
Excellent multitasking skills are required
Must maintain a quiet home office environment
High speed internet is required
This post is listed Under Pennsylvania jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company