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Company Name : Navy Federal Credit Union
Location : Pensacola, FL 32526
Position : Fraud Investigator I
Job Description : YOUR LIFE’S MISSION: POSSIBLE
You have goals, dreams, hobbies and things you’re passionate about.
What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen.
Don’t take our word for it.Military Times 2021 Best for Vets EmployersWayUp Top 100 Internship ProgramsForbes® 2021 The Best Employers for New GradsForbes® America’s Best EmployersNewsweek Top 100 Most Loved Workplaces2021 People Companies that CareFortune Best Workplaces for WomenFortune 100 Best Companies to Work For®Fortune Best Workplaces for MillennialsComputerworld® Best Places to Work in IT
Basic Purpose
To identify, review, investigate fraud activity, claims/cases and risk exposures from various delivery channels. Review transactional activities, internal/external inquiries, and perform investigations to protect Navy Federal and its members’ financials and assets, and control and mitigate potential fraud loss. Ensure adherence to applicable federal and state laws, rules and regulations. Work is performed under close supervision.
Responsibilities:
Investigate various types of transactions/activities/cases (e.g., ID Theft and Synthetic ID, Check Fraud, Account Takeover fraud) including reported or alleged loss of assets from various business channelsRespond to inquiries using various communication venues (including inbound telephone calls) to provide explanation for action taken in response to a specific alert or caseCommunicate with internal and external customers on fraud and security issues, problem resolution, account information and investigationsCollect evidence and related documentation via available systems and methods; ensure chain of evidence/documentation is maintained in accordance with federal and state laws, rules, regulations and Navy Federal’s policies and proceduresReview data gathered to substantiate/disqualify a loss claim or charge off, and escalate as neededResearch public record databases to identify, analyze and verify information related to primary investigations, validation reviews, discrepancies associated with information provided, and assess potential fraud riskCreate detailed reports of investigations to include actions taken and resultsPrepare and maintain data for analysis and referenceDetect fraud trends, red flags and recommend preventive measures to business units and managementMonitor timeline from identification/notification of fraudulent activity to closure, ensuring service level agreements and regulatory requirements are metCollaborate with other business units to gain an understanding of transactions, processes and procedures, their impact on other business units processes and procedures, and identify risk potential for fraudulent activityIdentify risk exposure/fraud activity, and recommend restorative/control action (e.g., freezing accounts, contacting/alerting members or appropriate internal/external security/financial personnel, adding restrictions or fraud alerts or holds to members accounts)Determine if suspicious activities are caused by processing errors requiring corrections and/or recommending to management changes to business policies and/or processes to prevent reoccurrenceSupport projects related to fraud detection, prevention or root analysisInvolved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiencyMaintain knowledge of applicable federal and state laws, rules, regulations, and Navy Federal policies and proceduresPerforms other duties as assigned
Qualifications and Education Requirements:
Associate’s degree in Business Administration, Criminal Justice, Finance, or related field, or the equivalent combination of education, training, and experienceFamiliarity with applicable federal and state laws, rules and regulations (e.g., Bank Secrecy Act, USA Patriot Act, and OFAC regulations)Familiarity with fraud trends and threatsExposure to member/customer service, preferably in a financial institution or contact centerBasic skill managing multiple priorities independently and/or in a team environment to achieve goalsExposure to applying various analytical techniques used in determining and resolving fraud and identity theft in transactions and membership applicationsBasic skill determining “Intent” and “No Intent” scenariosBasic skill in identifying and responding to Red Flags (e.g., Known Fraud Patterns, Check Image Details, Membership Specific Info, etc.)Basic skill assimilating information, analyzing facts, and developing logical conclusionsBasic skill interpreting and synthesizing large amounts of informationBasic skill exercising initiative and using good judgement to make sound decisionsBasic skill identifying and analyzing business requirements and recommending solutionsBasic organizational, planning and time management skillsBasic investigative, research, analytical, and problem solving skillsBasic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulationsEffective active listening skills to accurately respond to inquiries and account requestsBasic skill building relationships through rapport, trust, diplomacy and tactExposure to working with all levels of staff, management, stakeholders, vendorsBasic skill to influence, negotiate, and persuade to reach agreeable exchange and positive outcomesBasic verbal and written communications skillsBasic word processing, spreadsheet, and presentation software skills
Desired Qualifications and Education Requirements:
Bachelor’s degree in Business Administration, Criminal Justice, Finance, or related fieldFamiliarity with Navy Federal products, services, programs, policies, and procedures
Hours: Monday – Friday; 8:00AM – 4:30PM
Location: Greater Pensacola Operations – 5550 Heritage Oaks Dr, Pensacola, FL 32526
Navy Federal Credit Union assesses market data to establish pay ranges that enable us to remain competitive. You are paid within the pay range, based on your experience, location, and market position.
The pay range for this position is: $23.00 – $29.00 Hourly
Due to COVID-19 and social distancing, this position will be temporarily working from home with plans to return to campus at the desired location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership. This role is not approved for permanent telework.
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
COVID-19 Vaccine Information
As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.
Disclaimer
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
This post is listed Under Florida jobs
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