Manager – Athletics Ticketing Job Vacancy in Eastern Washington University Cheney, WA 99004 – Latest Jobs in Cheney, WA 99004
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Company Name : Eastern Washington University
Location : Cheney, WA 99004
Position : Manager – Athletics Ticketing
Job Description : Posting Details
Posting Details
Working Title Manager – Athletics Ticketing
Posting Number 2022026CP
Position Information
Classification Title Program Support Super 1
Classification Code 107P
RCW Exemption Criteria No Exemption
EWU Position Number C99351
CUPA Code No Match
FLSA Non-Exempt
Bargaining Unit BU 2
% Full Time 100
Salary / Wage Range CS – 41
Salary Information
$39,372 – $51,276
Anticipated Start Date The position is available now
Term of Appointment 12 months per year
Location Cheney
County Spokane
Project Description
Project Duration
Background Check Yes – Both
Responsible HR User Vara Lyn Conrath
Responsible HR User Email address vconrath@ewu.edu
Posting Text
Job Summary
Eastern Washington University is currently seeking a Ticket Manager (Program Support Supervisor 1) for Athletics. The primary function of this position is to coordinate all ticket operations for EWU’s athletic programs which ticket for events. Specific duties will include updating season ticket sales brochures; updating website; processing telephone, mail, walk-up, and online ticket orders; printing tickets; handling daily deposits; creating daily cash reports; overseeing game day ticket operations; overseeing and documenting complimentary admissions; supervise game day ticket personnel; processing post-event ticket reconciliation and reporting; and other duties as assigned.
On top of salary, the University offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 11 paid holidays per year and fringe benefits, such as tuition waiver for employees, discounted EWU sports tickets and free transportation through STA buses.
For a more detailed job description please below under job duties.
About Eastern Washington University
Eastern Washington University is a regional, comprehensive public university located in Cheney and Spokane, Washington, with programs offered throughout the state and online with an enrollment of over 12,000 students. Eastern is one of six state-funded four-year institutions of higher education in Washington reporting to its own Board of Trustees.
Eastern’s 300-acre main campus is located in Cheney, a community of 11,000 residents 16 miles southwest of the state’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the Brand new Catalyst building and on the Riverpoint Campus which is shared with Washington State University. Eastern also offers program throughout the state based on the needs of the community. Eastern offers an array of bachelor’s and master’s degrees and one applied doctorate in physical therapy. EWU offers 135 fields of study, 9 master’s degrees, 12 graduate certificates, 39 graduate programs, 1 educational specialist degree, and 1 applied doctorate to more than 10,000 enrolled students.
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.
Diversity Statement
EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
Conditions of Employment
Successful candidates must be able to work evenings/weekends on days of sporting events and other athletic special occasions. Attendance at all ticketed athletic events. Travel with team(s) on occasion. Light lifting and physical labor required when assisting with game management operations.
Rules compliance is an important responsibility of this position. Employee shall support and comply with all applicable rules and regulations of the NCAA, the Big Sky Conference, and other established bodies that govern intercollegiate athletics and the University.
This position, during the course of university employment will be involved in the receipt or, or accountability for, university funds or other items of value; as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. Successful applicant will be required to pass a background check prior to first date of employment.
All new employees must comply with EWU immunization Policy 602-02 and provide proof of immunity or vaccination to MMR and proof they are fully vaccinated against COVID-19 before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement.
Physical Demands
If you would like to obtain a copy of the Essential Functions Analysis form, which describes the physical and mental demands of the position, please contact Vara Lyn Conrath at vconrath@ewu.edu.
Pre-Placement Physical No
Hearing Test No
Medical Monitoring Post Hire No
Protective Equipment
Required Qualifications
High School Diploma or GED
Three (3) years experience working in a ticketing position or related area that required successful customer service, leadership and strong communication skills.
OR
Bachelor’s Degree and one (1) year of experience working in a ticketing position or related area that required successful customer service, leadership and strong communication skills.
Proficient computer background with working knowledge of ticket computer systems.
Successful work experience that requires strong management, fiscal accountability and organizational skills.
Candidate must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility and/or diversity.
Preferred Qualifications
Master’s Degree
One (1) year of experience in a ticket operations position at the NCAA Division I collegiate or professional sport level.
One (1) year experience working with Paciolan ticketing software.
One (1) year experience with priority points/annual fund operations.
Other Skills and Abilities
Work Schedule Type Regular
Work Schedule
Monday – Friday, 8:00 a.m. – 5:00 p.m.
Successful candidates must be able to work evenings/weekends on days of sporting events and other athletic special occasions. Attendance at all ticketed athletic events. Travel with team(s) on occasion. Proper notification will be given to employee per WFSE contract.
Posting Date 03/15/2022
Open Until Further Notice No
Closing Date 03/29/2022
Screening to Begin 03/30/2022
Special Instructions to Applicants
It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.
Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter.
Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. Please list at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
Complete the online application form and respond to the online questions, if applicable.
Diversity Response – As an equal opportunity employer with a multicultural staff and student population, we are interested in how your qualifications prepare you to work with diverse faculty, staff, and student populations representing various cultures and backgrounds that may be different from your own. You will be asked to attach a diversity response as part of the online application process: Please describe how you will apply an approach that is supportive to the diverse needs, including universal access, of our students, faculty, staff, and the public
Application Types Accepted Application
Job Duties
% of Time 75
Responsibility / Duty
COORDINATE ATHLETIC TICKET SALES CAMPAIGN FOR ALL RELEVANT SPORTS.
Operate TicketsWest/Paciolan ticketing system to execute all ticket sales, process orders and maintain customer database while maintaining excellent relationship with the vendor.
Determine goals and objectives to most effectively maximize revenue for all EWU athletic season, group and single ticket sales.
Assist with pricing structure as well as development of sales brochures, other materials and ticket policies.
Provide excellent customer service to include addressing ticket concerns and investigating ticket problems/complaints.
Complete event reconciliation and make deposits in compliance with all EWU cash-handling policies and procedures.
Develop and deliver fiscal reports as determined and requested by Deputy AD for External Operations and/or Assistant AD for Business Operations.
Supervise, hire and assign work to student work force in support of ticket sales and game-day operations.
Responsible for updating, collecting, and presenting all attendance figures for all ticketed athletic events.
Essential Function Indicator Yes
% of Time 20
Responsibility / Duty
ASSIST IN THE COORDINATION OF ATHLETIC DEPARTMENT EVENTS AND ACTIVITIES.
Assist in the renewal of annual fund donations.
Execute priority assignment with Deputy AD for External Operations for annual fund donors for all athletic ticketed events.
Assist in planning and administration of selected special events sponsored by athletic department and other departmental activities as assigned by supervisor.
Assist in management for all athletic ticketed and fundraising events.
Essential Function Indicator Yes
% of Time 5
Responsibility / Duty
OTHER DUTIES AS ASSIGNED BY SUPERVISOR
Supervisor of temporary employees.
Other duties as assigned by Director of Athletics or designee.
Essential Function Indicator Yes
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