Member Concierge Job Vacancy in The Boca Raton Boca Raton, FL 33432 – Latest Jobs in Boca Raton, FL 33432

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Company Name : The Boca Raton
Location : Boca Raton, FL 33432
Position : Member Concierge

Job Description : The Member Relations Specialist is responsible for the daily operations in Member Relations including but not limited to reservations for all outlets (beach & pool, restaurants, events, activities), membership database updates, vehicle decal installation and tracking, card printing, filing and primary conflict resolution. The Member Relations Specialist handles all member requests in a timely and professional manner, by phone, text, email or in person communication. The Member Relations Specialist will manage a daily shift report detailing all member interactions, escalations and follow-ups that is sent to their Member Relations Manager at the end of each shift.The Member Relations Specialist is responsible for facilitating memorable experiences including services related to recreation, entertainment, programming and events in the resort’s continuing effort to deliver outstanding member and resort guest service.Essentially serving as key member of the club operations team, acting as an ambassador for the membership and the resort & club experience. This individual shall assist with programming that appeals to a diverse audience that ranges from children, teens, families, singles, couples and seniors with a wide variety of interests.The successful candidate will monitor and assess service quality and satisfaction trends, evaluate and address issues, perform service recovery and make improvements accordingly.· Essential FunctionsJob duties include, although are not limited to:· Member communication:o Emailo Texto Phone· General account updates· Membership application troubleshooting· RFID installation and tracking· Membership card printing· Primary conflict resolution· Daily Shift Reporting· Socializes with members and guests at ideal times such as nights, weekends and holidays.· He/she is responsible for assisting in the preparation of and reviewing the format and description of the activity portion of all promotional materials, primarily email confirmations, push notifications, Compass, flyer, poster, menus, club happenings, member website and app.· Know, follow and enforce all company policies and procedures.· Performs related duties as required/assigned by Member Relations team.In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.Job Type: Full-timePay: $18.00 per hourSchedule:8 hour shiftEducation:High school or equivalent (Preferred)Experience:Cash handling: 1 year (Preferred)Banking: 1 year (Preferred)Customer service: 1 year (Preferred)Work Location: One location

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