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Company Name : SEIU Local 1000
Location : Sacramento, CA 95811
Position : Member Resource Center Representative
Job Description : SEIU Local 1000 is a cutting-edge union representing 96,000 California state employees and is recruiting a Member Resource Center Representative to work in its Member Resource Center in Sacramento, California. Member Resource Representatives work in a call center as the first point of contact for members seeking advice or representation. They respond to inquiries by advising on contract administration, State Personnel Board and other administrative rules, and providing assistance or referring persons to other staff within the Local Union.
DUTIES:
Answering telephone calls.
Documenting, logging and tracking calls in a database.
Problem solving.
Interpreting contract language and state policies.
Advising callers on their rights and options.
Recognizing trends in customer calls and alerting the Coordinator.
Providing on-the-job training to new representatives.
Contributing to a collaborative team effort.
Other duties as assigned.
QUALIFICATIONS:
Strong interpersonal and communication skills.
Excellent customer service and listening skills.
Multi-tasking, analytical and problem-solving skills.
Experience prioritizing and completing work with tight deadlines in a fast-paced environment.
Knowledge or understanding of collective bargaining.
Knowledge of labor law, policies, practices and procedures.
Intermediate ability with Microsoft Office, particularly Excel.
Ability to type 30 words per minute.
A college degree is preferred but not required.
Salary ranging from $4,656 to $5,749 monthly
Cover letters should describe your qualifications, experience and career goals, as well as a brief description of why you want to work to realize Local 1000’s vision for building a strong union.
SEIU is committed to building a diverse workforce.
We offer excellent benefits, including paid health benefits for employee and family, liberal paid time off and competitive salary. All applicants must be able to furnish proof of authorization to work in the United States.
This post is listed Under California jobs
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