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Company Name : Universal Technical Institute
Location : Phoenix, AZ 85032
Position : Operations Specialist – Career & Student Services
Job Description : Overview:
Function as a Subject Matter Expert representing Career Services and/or Student Services on cross-functional projects/teams. Performs various support functions including, quality control, report development, analysis, help desk management, training, and policy and process updates for the Career and Student Services teams.
Responsibilities:
Supports the Career and Student Services teams by regularly analyzing and disseminating reports to identify processing and/or regulatory/compliance issues that require follow-up.
Manages projects and participates in planning meetings
Continuously analyzes processes, controls, and performance to minimize risk and identify trends; recommends process enhancements to campus leaders and Home Office team to minimize risk and maximize efficiencies.
Functions as subject matter expert on Career and Student Services by coaching Career and Student Services Directors and staff where additional training is needed and delivering training to new and existing staff, including leaders.
Responsible for developing and testing new technology solutions, current and future system functionality, and partnering with IT on upcoming projects.
Maintains updated knowledge of regulatory changes and is responsible for updating policies, procedures, and forms to ensure compliance.
Assists with the management of campus operations by working closely with National leaders for Career and Student Services.
Reviews processes for areas of concern and training opportunities; develops training materials; provides support for open positions, conducts regular audits and file reviews to ensure quality of processes and delivery of customer service.
Performs quality assurance activities including file reviews for certain campus-based functions; reviews and collaborates with Internal Audit team on the reviews they conduct to ensure quality of processes and delivery of customer service.
Other duties as assigned.
Qualifications:
Education / Experience
Bachelor’s degree preferred
5 years Career or Student Services experience required
1-2 years Leadership experience preferred
Skills
Computer Skills (Microsoft Office products including advanced Excel skills)
Customer Service Skills
Leadership Skills
Communication Skills (verbal and written)
Multi-Tasking and Time Management Skills; can adapt to a changing fast-paced environment
Abilities
Must be able to lift, carry, push, or pull up to 5 pounds or less 5% of the workday
Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
Must be able to talk, see, hear, concentrate, think, learn, and reason for all the workday
Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.
May require overnight travel.
This post is listed Under Arizona jobs
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