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Company Name : NX3 Corp
Location : Newark, NJ
Position : Service Desk Analyst
Job Description : NX3 is boutique consulting firm looking for a network support analyst to support our client engagement in Newark, NJResponsibilitiesProactively monitor client networks and equipment and take immediate action or escalate alerts as required.Field client phone calls, emails, and alerts and create tickets.Provide first & second level of support to clients to identify, diagnose, and resolve issues accordingly.Escalate / dispatch trouble tickets to appropriate channels to ensure tickets are closed in a timely fashionCommunicate technical issues and solutions with clients in business terms.Ensure all tickets are updated with accurate and timely informationQualifications: Bachelor’s Degree in Computer Science or related field.3-5 years experience in a corporate IT service desk environment.Ability to work in fast paced environment and a strong desire to learn.Must have exceptional skills in Office 365Must be proficient working with Microsoft Windows, Office Suite, and Active DirectoryMust have basic networking (TCP/IP, DNS, routing, subnetting) knowledgeExcellent communication skills, including the ability to interact effectively with executives, engineers, and peers.Promote and maintain a high standard of customer service at all timesTeam player required: must be able to interact with peers, management, and senior engineers in a constantly evolving environmentJob Types: Full-time, ContractPay: $65,000.00 – $70,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offRetirement planSchedule:8 hour shiftSupplemental Pay:Bonus paySigning bonusEducation:Associate (Preferred)Experience:Help desk: 3 years (Preferred)Microsoft Windows Server: 1 year (Preferred)Work Location: One location
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