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Company Name : University of Phoenix
Location : Phoenix, AZ 85004
Position : Student Records Evaluator I (Virtual)
Job Description : Description and Requirements
Overview
Are you searching for a rewarding. fulfilling position that offers challenging work and the ability to make a big impact while working side-by-side with a team of fun, innovative people? Ideally, would you like this position to be with an organization that makes a positive contribution to the world? If so…we would love to hear from you!
About Us
University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which, hopefully you share) are: Brave. Honest. Focused.
Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring –and learning from –those who share our passion to help others achieve their educational aspirations.
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We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members.
About the Position
A Student Records Evaluator I accurately and timely processes a high volume of transactions related to student and classroom records, including student attendance, grades and transcripts, as well as activities related to classroom access and other classroom and student record functions, each in accordance with the Family Educational Rights and Privacy Act (FERPA) and University policies and procedures. Additionally, an individual researches student and/or faculty inquiries regarding attendance, grades or other matters and works collaboratively with colleagues to provide prompt and accurate resolution. A Student Records Evaluator I assists colleagues within the department and works with students to ensure student records and academic program-related information are captured accurately in all applicable University systems.
Responsibilities
What You’ll Do
1. Accurately and timely process a high volume of student records transactions, including but not limited to student attendance, grades, classroom access, letters, transcripts, classroom records and requests made in accordance with FERPA.
2. Investigate, respond to and resolve faculty and student issues/inquiries in accordance with University policies and procedures; work collaboratively with colleagues to ensure timely and complete resolution and delivery of high quality customer service.
3. Research requests for policy exceptions; recommend appropriate resolution, prepare documentation and take action to obtain all necessary reviews and approval to successfully resolve situations; advise faculty and internal staff about established University policies and procedures to ensure compliance with federal and state laws, and other governing bodies.
4. Ensure timely and accurate processing of all transactions and inquiries, maintaining appropriate workflow with effective prioritization, problem-solving, knowledge transfer and high-quality customer service.
5. Maintain current knowledge of all applicable University academic policies and procedures to ensure consistent application of policy requirements and guidelines in various University databases that maintain student records; maintain confidentiality of all information at all times.
6. Perform other duties as assigned or apparent.
NOTE: The primary accountabilities above are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed above. Specific goals or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager.
Supervisory Responsibilities: None
Qualifications
What You Bring to the Table
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES (List required education and in what area of study and previous work experience, including minimum number of years and type of experience):
High School Diploma or GED
One (1) year of experience in a high volume processing environment
PREFERRED KNOWLEDGE, SKILLS AND ABILITIES (List additional preferred education, work experience, knowledge, skills and abilities):
Bachelor’s Degree
High level of problem-solving, critical thinking and decision-making ability to research, investigate, respond to and resolve issues in accordance with established policies and procedures
Strong written and oral communication skills, as well as strong interpersonal skills, to effectively interact with students, faculty and internal staff
Strong attention to detail to handle many different, complex and critical processes
Able to maintain a high degree of confidentiality
Working knowledge of software applications to perform electronic communication, word processing, spreadsheet activities and electronic workflows
Able to work hours, including weekend hours, that extend beyond a scheduled shift, when necessary to support business needs
As an Equal Opportunity employer, we particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
If you are an active-duty military member seeking employment when off-duty, compliance with Department of Defense Joint Ethics Regulation, 5500-7-R, is required prior to starting employment with University of Phoenix. You are advised to contact your base Judge Advocate General to seek such approval and answer any questions.
Hiring Range
Hiring range for this position is between $37100 and $42100.
Actual starting base pay may vary based on factors such as education, experience, skills, and location.
37100
51800
37100
42100
Your work is critical to helping adult learners achieve their dreams, and we’re committed to rewarding you for your efforts. We offer a competitive, comprehensive total rewards package designed to help you achieve your health, financial, educational and work-life balance goals. Full-time employees are eligible for:
Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
Competitive 401(k) employer match;
Substantial tuition discount for you and eligible dependents; and,
A generous time off package, including paid vacation, sick time and company holidays.
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