Ticket Service Representative (Part-time) Job Vacancy in Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury Phoenix, AZ – Latest Jobs in Phoenix, AZ
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Company Name : Phoenix Suns / Sports & Entertainment Services/Phoenix Mercury
Location : Phoenix, AZ
Position : Ticket Service Representative (Part-time)
Job Description : This part-time position will assist guests with digital ticketing needs for all arena sports, concerts, and other events. This includes providing event information, venue policies, and selling individual tickets to the general public in person or over the phone.What we need from our Representative: Greet each guest in a friendly and enthusiastic mannerPerform assigned duties with a focus on excellent guest serviceSell tickets using Ticketmaster Host, Archtics and TM1 Sales ticketing systemProvide information regarding event schedules, various pricing, and seating arrangementsExplain venue and show promoter policies for all eventsTroubleshooting digital ticketing issues within the Suns and Ticketmaster AppsAnswer ticket office phone lineProvide general information regarding arena policies and event detailsMaintains regular and reliable attendance (60% monthly event availability)Stay current on events scheduled at the Footprint CenterTroubleshooting event night issues (customer account issues, ticket transfers, scanning, etc.)Balancing and reconciling daily/nightly ticket salesEnsure compliance with ticket related ADA lawsAssist in box office cleanlinessAdhere to business-casual dress code policyOther administrative duties as assignedOur Ideal Candidate Will Possess: Excellent customer service and interpersonal skillsEffective problem solving using multiple ticketing software platformsBasic computer skillsAttention to detail in a fast-paced environmentMaintain a professional appearance and demeanorEnglish/Spanish bilingual is a plusHigh School DiplomaMinimum six months guest service experience requiredCash handling and credit card transaction experience preferredThis is a Security Sensitive role due to the requirement to handle financial data and process paymentsWhat can you expect: Flexible schedule includes weekends, evenings, some holidays and some overtime to meet business needsMost shifts begin at 4:45 PM and last 3-5 hours.Non-event day shifts are available in the morning into eveningAbility to stand for extended periods of timeMust be able to work 60% of events each monthWork Indoors, away from the elementsL-Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.Ability to work and communicate in noisy environmentsThis role is computer based and will require extended periods of time working in front of a computer screenRepeating motions that may include the wrists, hands and/or fingersAbility to interpret data and respond accordinglyAbility to Read, Write & Speak in EnglishThe work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.The Phoenix Suns are an Equal Opportunity Employer M/F/D/VOther duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Job Type: Part-time
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