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Company Name : Insight Global
Location : Seattle, WA
Position : Virtual Assistant
Job Description : This is a remote position but candidates MUST be sitting in Seattle, WA or Los Angeles, CA. About The Role: Our member services team are dedicated assistants who partner with our members to get things done; whether that’s daily to-do’s or bucket list future planning. Unlike virtual assistants and productivity apps, we are real people who handle things exactly as our members would from start to finish.The ideal candidate will provide support with everyday household to-do’s and planning for multiple members with overlapping timelines. They have a natural curiosity for researching and love accomplishing things that seem impossible. They are a brand ambassador with our members as well as 3rd party partners and love delivering a memorable experience and providing world class customer service.What You’ll Get To Do: Member-facing representative that oversees and manages multiple household projects and delivers customer delight with each member interactionResponsible for onboarding new members and creating the first magic-momentAccurately assesses the members needs and offers curated recommendations through thorough research and relevant experienceCreates a relationship with the member by building rapport and trustMaintains a high level of member privacy and security and can respond professionally to sensitive information and situationsProactively anticipate future needs for the member & create mini-magic momentsAssist in professional partner selections, project management and communicationsServes as a liaison between members and vendors in managing projects, budgets and logisticsRespond appropriately and immediately to member requests and concerns, keeping members informed of the status of their to-doCan de-escalate memberDelivers service KPI’s and meets SLA’s ; always striving to exceed member expectationsTest and use company technology in order to provide product feedback to drive qualityCross functional communication between multiple departments and key stakeholdersLearn and retain a thorough working knowledge of all existing and new productsMaintain thorough knowledge of systems so that information can be researched and accurately provided to the customerWhat You’ll Bring: 3 years of experience in hospitality, personal or professional assistant services, coaching / mentoring or event management / planningHigh school diploma or equivalent (required)Post-secondary degree or certificate, preferably in Business Management (preferred)Strong communication skills: Listening, verbal and written communicationComputer and Web-based skills with strong working knowledge of systems such asMicrosoft Office +/or GSuite. Experience with Salesforce is a plusResourceful and creative; strong researching skillsExtremely organized & excellent attention to detailStrong time management skills with the ability to manage multiple tasks/details with accuracy and timelinessRemains calm & professional under pressure and with competing prioritiesSupports colleagues through encouragement, open communication & “how can I help you” mentalityEnjoys working in a collaborative work environmentHas flexibility in their work schedule and willing to work weekends, evenings and holidaysHas FUN!Job Types: Full-time, ContractPay: $28.00 – $35.00 per hourBenefits:401(k)Health insuranceSchedule:8 hour shiftMonday to FridayApplication Question(s):This position is looking for candidates that can work remote in the Seattle Washington area – are you currently living in the Greater Seattle area?Education:High school or equivalent (Preferred)Experience:Assistant/Coordinator: 2 years (Preferred)Work Location: One location
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