911 Communications Technician Job Vacancy in City of Covington Covington, GA 30014 – Latest Jobs in Covington, GA 30014
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Company Name : City of Covington
Location : Covington, GA 30014
Position : 911 Communications Technician
Job Description : Qualified applicants MUST download a Public Safety Application packet at www.cityofcovington.org or may apply in person at the Covington City Hall, 2194 Emory Street, Covington, Georgia 30014. This position will remain open until filled. The City of Covington is an Equal Opportunity Employer.DEFINITION:This is specialized work in receiving, processing, and dispatching calls and messages in the Communication Center on a shift basis. Work involves fast, efficient and accurate receiving, dispatching and processing a variety of both emergency and routine calls and messages and maintaining routing, clerical and fiscal records and reports. All work is performed in accordance with Communication Center rules and regulations. Oral instructions are received from reports and records submitted.ESSENTIAL DUTIES AND RESPONSIBILITIESReceives emergency callsAsks caller to describe the nature of the emergency and asks follow up questions as necessaryTakes down location and personal information of the callerDispatches available emergency units to the proper locationKeeps callers on the line when necessaryProvides callers with pre-arrival instructions, and documents all pertinent information for a proper and safe responseMaintains logs of all calls and dispatched unitsEnters call information and records into databaseAccurately process and transmit information over a radio systemRemain empathetic to all callers during their crisisShift work, must be able to work rotating 12-hour shifts (include days, nights, weekends and holidays)Other duties as assignedDESIRED MINIMUM QUALIFICATIONSEducation and Experience:(A) Applicants must be 18 years of age or older with a High School diploma or equivalent.(B) Applicant must be able to pass a Dispatcher’s skills assessment, Physical exam, Drug screen, Criminal background check, psychological exam, and voice stress testNecessary Knowledge, Skills and Abilities:Exhibits ability to remain calm in a crisis.Ability to think clearly and act quickly in emergency situationsAbility to secure necessary and pertinent information from persons under emergency situations.Demonstrates excellent listening skills.Communicates clearly and effectively.Pays close attention to detail.Exhibits strong organizational abilities.Is capable of determining which emergency situations require the most immediate attention.Demonstrates the ability to multitask efficiently.Possesses mental and emotional strength necessary to deal with stressful situations for long period of time.Is capable of articulating instructions clearly in writing and speech.Knowledge of the geography of the city and county.Ability to operate communications equipment, including a radio transmitter.Ability to maintain simple clerical records.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk.The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.TOOLS AND EQUIPMENT USEDEmployees in this class are responsible for operating radio transmitters, 911 console and accessories, telephones and computer equipment and other general office equipment under general supervision.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.The City of Covington is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.”Work RemotelyNoJob Type: Full-timePay: $16.60 – $24.38 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offRetirement planTuition reimbursementVision insuranceSchedule:12 hour shiftDay shiftHolidaysMonday to FridayNight shiftOn callOvertimeWeekend availabilityEducation:High school or equivalent (Preferred)Work Location: One location
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