Asset Recovery Specialist Job Vacancy in HAPO Community Credit Union Kennewick, WA 99336 – Latest Jobs in Kennewick, WA 99336

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Company Name :
HAPO Community Credit Union
Location : Kennewick, WA 99336
Position : Asset Recovery Specialist

Job Description : HAPO Community Credit Union is adding an Asset Recovery Specialist (Collector) to the team! HAPO’s reputation for superior service shines in the Asset Recovery department. The successful candidate will be able to collect with care, provide a positive telephone experience, and maintain relationships with our growing membership. Decision making, prioritization, and being self-driven are great attributes in this role. If you like attention to detail, problem solving, and a steady workflow this could be your opportunity!Core Job Functions: Make a high volume of outbound calls while taking a high volume of inbound callsProcess payments via internal softwareMaintain accurate, real-time records of all conversations with MembersCorrespond with Members via email and chatAbility to diffuse situations as well as an ability to ask difficult questions with tactAbility to actively listen and retain information from Members calling in to discuss payment arrangements & hardships as well as help with filing insurance or GAP claims and any other requests for assistanceFluidly be able to navigate between various internal software and Microsoft Office & WordRequirements: Must be able to work Mon-Fri 8:30-6:15Must be able to work occasional weekends and overtimeHigh school Diploma or equivalent requiredPrevious work history in fast paced environment & Call Center experience preferredOur BenefitsWe offer competitive salaries and a comprehensive benefits package which includes:Matching 401(k)Pension planNo cost premium health insurance for employees, including medical, dental and visionNo cost life insuranceMany other employee engagement programsBi-lingual Spanish IncentiveHAPO is an equal opportunity employer that values employees and supports an organizational culture of diversity, respect and personal and professional growth.Job Type: Full-timePay: From $20.80 per hourSchedule:Monday to FridayWork Location: One location

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