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Company Name : CVS Health
Location : Texas
Position : Communications Consultant
Job Description : As a Communication Consultant, you will be responsible for developing, updating, reviewing, reformatting, approving, publishing, analyzing, proofreading, validating, editing and overall management of CVS Health PBM Operations departmental documentation that includes, but is not limited to, Policies, Procedures, Work Instructions, Job Aids, Reference Tables, Talk Tracks and Announcements. The Communications Consultant delivers value added enhancements and solutions to improve a document’s “ease of use” which includes formatting, hyperlinks to relevant information, content organization, if/then decision tables, etc.
Other duties of the Communication Consultant include:
Ensuring that documentation meets organizational, compliance and quality requirements relative to HIPAA, terminology, disclaimers, and formatting
Effectively leading and collaborating via meetings, Outlook invites, conference calls and WebEx Meetings with department leaders and subject matter experts to capture requirements and translate processes into work instructions. They will also email meeting agendas, captures minutes and attendance as appropriate
Discovering unstated needs with effective probing questions, while establishing a network of department and business contacts and resources that can deliver answers and solutions. Identifies impacts to other business areas and work streams and coordinates to ensure cross-functional continuity of information, practices, and procedures
Responding promptly to business partner and team emails, calls and instant messages
Delivering on action items and take-aways with prompt publishing of completed and approved documentation
Delivering superior organization
Working from a monthly inventory report of all documents to ensure all documentation is reviewed and revised in accordance with our compliance requirements and that all information remains active and available for department users, while ensuring business partners are afforded ample time to review and revise documents prior to expiration
Updating and publishing documents in our Knowledge Management Solution as needed, as well as publishing policies and procedures to our policy portal
This position is a work from home role. The standard workweek for this role is Monday-Friday, during the 6am to 6pm local time range.
Required Qualifications
3+ years of professional writing experience
COVID Requirements
CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.
If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.
Preferred Qualifications
Technical writing certificationExpert in Microsoft Word
Education
High School diploma or GED required.Bachelors degree preferred.
Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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