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Company Name : Concentrix
Location : Lake Mary, FL 32746
Position : Customer Care & Roadside Assistance Advisors
Job Description : Different By Nature, Concentrix By ChoiceWHAT’S IN IT FOR YOU?· A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with· Endless career opportunities and clear paths for career development· A competitive salary· Inclusive perks and benefitsWHAT YOU WANT MATTERS TO USThink about making a check list with all of the things that would make you feel good at work. Does your check list have meeting new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity through others’ lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.Customer Care Advisor: As a Customer Care Advisor, you will –· Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer· Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer· Interact with internal and external customers using proper greeting, scripts, terminology and grammar according to the QA and training standards· Escalate issues as needed to appropriate channels based on sensitivity, possible legal ramifications, or customer requests outside of the range of Customer Care scope· Greet and handle multiple types of calls from dealer personnel/third party partners to resolve customer concerns in a friendly and professional manner· Maintain knowledge of client products and/or servicesRoadside Assistance Advisor: As a Roadside Assistance Advisor, you will-· Handle after hours Customer Care calls related to recall campaigns, troubleshooting and product/service inquires as needed· Handle all inbound customer inquiries including but not limited to Roadside Assistance, Customer Care, Product/Service inquires, Roadside program guideline inquiries· Interact with internal and external customers using proper greeting, scripts, terminology, and grammar according to the QA and training standards· Assist department with mentoring of new hires when required, responsible for attending departmental training classes when offered· Interact with dealer personnel/third party partners to resolve customer concerns, follow up on roadside dispatches, clarify products, and other related follow up communication neededTO BECOME A PART OF OUR TEAM: High-school diploma or GED requiredMinimum 6 months of relevant experience required· Understanding of vehicle basicsAuto/Technical background experience is a plus (dealership experience, OEM experience, auto enthusiasts)Emergency services background experience is a plus (Roadside, 911 Dispatch)Strong computer navigation skills and PC KnowledgeAbility to effectively communicate, both written and verballyDemonstrate patience and professionalism in all customer contact situationsAble to rotate shifts, as neededBegin your career today!Help Customers. Solve Problems. Work on a Team.Come join our team!Full Time, Regular status opportunities available.Looking for customer focused, computer savvy and dedicated employees.Job Type: Full-timePay: From $14.50 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceHealth savings accountLife insurancePaid time offPaid trainingVision insuranceSchedule:8 hour shiftEvening shiftHolidaysMonday to FridayNight shiftWeekend availabilityCOVID-19 considerations:Due to COVID-19 this position requires you to work REMOTE and ONSITE. The position will start training in a work from home environment and if/when the impact of COVID-19 decreases the position will move to our onsite facility in Lake Mary, Florida.Ability to commute/relocate:Lake Mary, FL 32746: Reliably commute or planning to relocate before starting work (Required)Education:High school or equivalent (Required)Experience:Customer Support & Client Services Occupations: 1 year (Preferred)Work Location: One location
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