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Company Name : Fiserv
Location : Phoenix, AZ 85044
Position : Customer Service Associate
Job Description : Job TitleCustomer Service Associate – On SiteWho we are: Our PEOPLE are caring, friendly and want you to succeedWe have a great CULTURE, in a team environment that is fun, encouraging and engagingWe take PRIDE in what we doCome and join one of our many Employee Resource Groups (ERGs) which are voluntary networks designed to unite associates across the company who share a common background, identity, characteristic, affiliation, or life experience.Who we want: Do you love providing world class customer service in a fun and results oriented environment?If you answered yes, we want to work with you!You will receive inbound calls from our Bank Clients’ cardholders, answering questions, while driving issues to resolution to the client’s satisfaction.We want our clients to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution.Use your great verbal and written communication skills to provide excellent service to our clients.What you’ll get: A career with great growth opportunities and leadership development programs to help you achieve your goals.Competitive payBenefits on day one including medical dental and vision.Tuition reimbursementShift differentials for those working 2nd or 3rd shiftIf you are taking Spanish Bilingual calls, you will get a premium for that on top of your hourly rateA lucrative Referral Program with immediate payouts – get paid to work with your friends and family!Things to know: Pay Rate: $18/hrStart Date: April 25, 2022Schedules Available: Start times 5:30a, 7:30a, 8:30, 10:30a, 11:30a with possible weekendsTraining will be held 4/25/22 7:00a – 3:30p Monday thru Friday. The above production schedule will begin on TBD.Holidays worked will be paid at the premium rate of double time and a half1 hours of Mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a weekYour recruiter will discuss expectations with you in further detailBasic requirements for consideration: High School diploma or GEDMinimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality)Preferred qualifications: Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institutionStrong work tenure with previous roles lasting a year or morePre-employment background, credit, and drug test are required. We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Job Type: Full-timePay: $18.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offTuition reimbursementVision insuranceSchedule:8 hour shiftDay shiftHolidaysMonday to FridayOvertimeWeekend availabilityAbility to commute/relocate:Phoenix, AZ 85044: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Language:Spanish (Preferred)Work Location: One location
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