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Company Name : Invictus Marketing Solutions
Location : Hayward, CA
Position : Customer Service Representative
Job Description : At Invictus Marketing Solutions Inc, we are all about elevating the customer experience in any way we can. We rely on our Customer Service Representative to bring their creativity and expertise to fruition. Our success is evident by our continued growth, with our people being the key to that success. We train every Customer Service Representative to be a subject matter expert in the customer service and sales field, so you can be confident in providing the highest level of service possible. We trust our Customer Service Representatives and Charity Fundraising team members to have the necessary ingredient that can’t be taught-a caring and supportive nature that will shine through. You’ll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.Daily Responsibilities As A Customer Service Representative: Demonstrate strong communication skills through active listening, understanding the customer’s needs, and identifying actionsProvide exceptional customer care in a fast-paced environment given support to families and community membersEffectively handle escalated customer issues in a professional and timely fashionEducate community members on our mission to reduce drugs, violence, and bullying in our local communitiesAttend in-person and virtual meetings to increase knowledge on anti-drug, violence, and crime reduction initiativesBuild and maintain positive working relationships with the clients, consumers, and fellow team membersWork collaboratively and efficiently with fellow team members to increase awarenessEstablish positive, supportive relationships with the community and provide feedback to senior managementResponsible for reporting and tracking all activities to management, as well as communicating all marketing requirements through company provided formsThe Requirements We Look For In A Customer Service Representative: 0-3 years as a Customer Service Representative, Sales Associate, Retail Associate, or other relevant entry-level positionsHigh school diploma and/or GED is a mustDedicated to meeting or exceeding expectationsGo-getter with a drive for success and to establish a long-term careerExhibits professionalism, reliability, and compassion at all timesExcellent collaboration skills and willingness to contribute new ideasAble to learn new technologies quickly and uses their time efficientlySuperb relationship building skills with an outgoing and charming personalityThe Culture We Provide Our Customer Service Representative: We are a diverse and inclusive team that pushes ourselves and those around us to develop personally and professionallyWe provide an inclusive, dynamic, and competitive work environmentWe promote exclusively from within and do not outsource new ManagementWe show employee appreciation by hosting team building activities, company events and providing traveling opportunities across the USWe support the communities we serve by volunteering and partnering with various philanthropic and diverse organizationsWe are closed on all major holidays so you can spend time with loved onesJob Type: Full-timePay: $40,000.00 – $50,000.00 per yearSchedule:Day shiftWork Location: Multiple Locations
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