Customer Service Representative – Must be 2 hours from Albany Job Vacancy in Enablx Albany, NY – Latest Jobs in Albany, NY
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Company Name : Enablx
Location : Albany, NY
Position : Customer Service Representative – Must be 2 hours from Albany
Job Description : Customer Service Representative FT ($15.00/hr.) REMOTEWORK FROM HOME LONG TERM. Must be (2) hrs from Albany NY.***** To be considered for this position we require an application please go to our website at www.enablx.com to fill out the application*******(Ask about our $50.00/month internet reimbursement)We are seeking well-spoken, customer-focused, patient and compassionate people to join our team. The Customer Service Representative acts as the product resource liaison between our client and their current or potential customers. The Customer Service Representatives will help and assist customers over the phone to solve issues and handle complaints and inquiries related to the specific product that they are assigned to support. The goal of the Customer Service Representative is to efficiently and professionally resolve the call to ensure customer satisfaction.Essential Duties: Provide excellent customer support to customers with friendly, professional and welcoming attitudeHandle inbound calls in a timely manner and manage outbound calls as necessaryResearch and verify information provided by customers utilizing on-line resourcesFollow communication scripts provided while handling various technical topics and issuesIdentify customers’ needs, clarify information, research issues and provide solutions to customer inquiriesProvide customers with product and service information as neededContinuously learn and train to maintain and expand your product knowledge and customer service skillsUpdate job and product knowledge by participating in ongoing educational opportunitiesJob RequirementsProfessional work ethicStrong phone and verbal communicationAbility to multi-task, set priorities and manage your time effectivelyActive listening with ability to resolve customer issuesBasic computer skills utilizing Microsoft Windows and browser-based applicationsMinimum typing speed of 25wpmAbility to identify and escalate priority issuesManage and update customer data by entering and editing customer informationQuiet work spaceHigh speed internetBi-lingual skills a plus but not required (Spanish or French)We offer the following: Paid trainingHealth InsuranceDental InsuranceLife InsuranceRetirement planPTO daysHolidaysRoom for advancementEducation: High School Diploma or equivalent (GED)Job Type: Full-timePay: From $15.00 per hourBenefits:401(k)Dental insuranceHealth insurancePaid time offPaid trainingWork from homeSchedule:Evening shiftMonday to FridayWeekend availabilityApplication Question(s):Do you live 2 hours from Albany NY?Education:High school or equivalent (Preferred)Work Location: Multiple Locations
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