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Company Name : Vivint Smart Home
Location : Lindon, UT 84042
Position : Customer Solutions Technical Support Specialist – Work-From-Home
Job Description : Job Description
Who We Are:
Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.
Who we are looking for:
We are looking for individuals with a desire to deliver world-class customer service, a love of technology, and a passion for proactively building a career. As an Advanced Issue Resolution Specialist, you will complete a 6-month paid training program where you will become an expert in owning our customers experience by handling a wide array of calls including but not limited to: customers who need account and or technical support, teammate questions, customer escalations, outbound calls, and providing value added services and products to our customers. You will deliver peace of mind in your interactions with teammates and customers.
What you will be doing:
You will complete three comprehensive training stages that, upon successful completion, will lead to the full responsibilities and pay of the AIR Specialist.
This position employs comprehensive training stages that when completed lead to the full responsibilities and pay of the Advanced Issue Resolution Specialist.
Training: Paid, Mandatory training
Starting Rate: $16.00/hr + Commissions
We want you to grow with us! Potential to make up to $19/hr within your first year.
Pay increases to $16.50, $17 and $18 at 90, 150 and 210 days
During training you will learn to:
Confidently field customer calls and troubleshoot advanced equipment issues with high level of customer experience
Accurately document and update records in required information systems
Deescalate customers and find resolution for more complex issues transferred from teammates
Earn commissions through generating customer referrals and offering promotions, products, and services
What will make you successful:
Ability to thrive in a high-volume contact center
A sense of success and value from solving customer concerns
A high degree of resiliency and “bounce-back”
Passion for helping others; going above and beyond for customers and teammates
Excellent communication (both verbal and written) and relationship-building skills
Ability to multitask with ease, effectively prioritize tasks and be a self-starter
Demonstrated problem-solving skills
Demonstrated tech-savviness, Prior technical exposure or interest
Confident and prepared to initiate promotional and product upgrade conversations with customers; previous sales experience is a plus
Ability to maintain a high level of confidentiality
Innate desire to learn and develop
Minimum Requirements:
Must be at least 18 years of age
Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
Work-From-Home Equipment Requirements:
Must be able to provide your own equipment. This entails:
A computer (laptop or desktop) that runs Windows 10 (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)
Computer must have at least 4 GB RAM although 8 GB is preferred.
A USB wired headset equipped with a microphone.
Must have reliable internet: 10 MBPS download and 5 MBPS upload speeds
Work-From-Home Requirements:
Be able to type a minimum of 35 wpm
Have a quiet and private location from which to work
Understand you cannot be the primary caregiver for any children, other people, or pets while on shift.
Why You’ll Love Working Here:
Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more at our corporate office in Provo and Logan, Utah
Part-time and Full-time options
No Weekends
Flexible scheduling – must be able to commit to your schedule for the first 90 days
Mental health resources, including free, professional, and confidential counseling services available 24/7.
Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
Employee pricing on Vivint products
Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
Career development and leadership opportunities
Discounts with various national companies and vendors
Company Benefits:
10 Paid Holidays
Paid/Unpaid time off
Medical/dental/vision/life coverage
401(k) Plan + Employer Match
Paid Maternity, Paternity, & Adoption Leave
Career Development and Leadership opportunities
Vivint Values:
Honesty and Integrity Come First – Do the right thing
Customer Obsession is Our Advantage – A relentless passion to serve the customer
Innovation is Essential – Today’s innovation is tomorrow’s lifeblood
We Win Together – Individuals win games; teams win championships
Exceptional is Expected – Talk is cheap; create value, not just motion
FIND OUT MORE ABOUT WHAT IT’S LIKE TO WORK HERE:
https://www.vivint.com/company/careers/culture
Vivint Smart Home is an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws. We are a drug-free environment. We don’t conduct pre-employment drug screening; however, we do conduct random drug testing on site.
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