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Company Name : NYC Careers
Location : Manhattan, NY 10007
Position : Engagement Specialist
Job Description : The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. Under the supervision of the Director of Planning, Program Integration, and Evaluation, the Engagement Specialist is responsible for answering Community Connect calls, logging call tickets into ServiceNow, responding to voicemails, answering•discoverDYCD help tickets, chatbot and chatbot user queries, and attending in-person and virtual events. The Engagement Specialists also review, respond and/or forward e-mails from the•youthconnect@dycd.nyc.gov•and•communityconnect@dycd.nyc.gov•mailboxes. Responsibilities:
Engagement Specialists actively promote collaboration amongst teams to foster accountability, improve communication, allow shared decision making, develop skills, and increase responsiveness to support the broader mission and vision of DYCD. Respond to requests for information, documents from staff, public, and other agencies, by determining material required, performing research, consulting informants, clearing with superiors,•and providing material required. • Maintains file of referral sources by telephoning, updating, and revising information to•refer clients for appropriate services. • Freely shares information/ideas. The information presented is clear and relevant, attends meetings regularly. To the best of their ability, each Engagement Specialist can increase awareness of DYCD-funded services and•visibility in disconnected New York City communities by attending in-person tabling events and/or presentations or by attending virtual events. Responsible for reviewing events schedule and signing up for events monthly. This includes responding with availability to attend events within two business days of event list distribution. • Ensure ServiceNow Call Reports are accurate, clear, and complete. Reports are completed within prescribed deadlines in•ServiceNow. Responsible for supporting referrals and pathways connecting the general public to the suite of DYCD funded services Responsible for supporting chatbot inquiries, developing and testing response to the FAQ from the public Complete other special projects and duties as assigned.
Minimum Qual Requirements
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.
Preferred Skills
Strong oral and written communication skills and interpersonal skills Experience working as part of a team and ability to work collaboratively Experience working with the public, preferably in the field of human service programs Ability to make presentations at events, and meetings Knowledgeable of DYCD Funded Programs and Services Proficient in MS Office applications Experience with Hotline or Call Center Experience using ServiceNow preferred but not required
Additional Information
As of August 2, 2021, all new hires must be vaccinated against the COVID-19 virus, unless they have been granted a reasonable accommodation for religion or disability. If you are offered city employment, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by the hiring agency.
To Apply
Search for the Job ID #509012
External Candidates please go to www.nyc.gov/careers
Current NYC employees please go to www.nyc.gov/ess
ALL APPLICATIONS MUST BE SUBMITTED VIA THE ONLINE PORTALS MENTIONED ABOVE. SUBMISSION OF AN APPLICATION DOES NOT GUARANTEE AN INTERVIEW. ONLY CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
*If you do not have access to a personal computer, please visit your local library*
Hours/Shift
35 Hours per week
Work Location
2 Lafayette St., N.Y.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
This post is listed Under New York jobs
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