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Company Name : Vertical Screen, Inc. / Fieldprint, Inc.
Location : Mount Laurel, NJ
Position : Fieldprint Call Center Representative
Job Description : About Us
Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors. We are the only fingerprinting provider that is ISO 9001:2015 Quality Management System certified. Our processes, innovative technology and unsurpassed customer service allow us to attract and retain the world’s best and most demanding companies as clients.
Job Description
Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services. Occasional light travel opportunities for mass fingerprint collection may be available.
This is a full time position and the available shifts are 9:00 AM to 5:00 PM, 12:00 AM to 8:00 PM, and 2:00 PM to 10:00 PM, Monday-Friday.
This is a temporarily remote position due to COVID-19.
Responsibilities
Receive incoming calls regarding fingerprinting requests
Determine locations via phone/computer for fingerprint collection
Follow up with fingerprinting site vendors to obtain all related documentation
Prepare and send welcome packets to new clients
Process fingerprints and channel to the appropriate agency
Monitor and maintain call center telephone line
Required Skills
Excellent phone, computer, and administrative skills
Must have a professional and positive attitude and the ability to work in a fast paced environment
Proficiency in Microsoft Office suite, including Word and Excel
Excellent customer service skills required
Education
The candidate we are seeking will have a high school diploma or equivalent.
Benefits
Comprehensive benefits package
401 (k) plan with company match
Paid time off and paid holidays!
Casual, smoke free work environment
Flexible shift availability
Paid training program / internal employee development
Sign-on Bonus
$500 Sign-On Bonus after 30 days of employment
Employees must be employed at time of payout
Bonuses are offered to all applicants who accept offers and begin employment with Fieldprint, Inc.
Additional Information
For consideration, please apply below.
All candidates are subject to a drug test and a background screening.
EOE M/F/Disabled/Veteran
Required Skills
Required Experience
This post is listed Under New Jersey jobs
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