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Company Name : FirstService Residential
Location : Phoenix, AZ
Position : Front Desk Receptionist
Job Description : Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America’s foremost property management firm. We’re all about our associates, and as we continue to grow, we’re looking for even more quality people who share our dedication to doing what’s right, improving residents’ quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.FirstService Residential is looking to hire two Front Desk Associates at our beautiful apartment association, Third Avenue Lofts in Phoenix. This is either a Thursday – Monday position OR Saturday – Sunday.Job Responsibilities: The Front Desk Associate greets and provides excellent customer service to all guests entering the facility and provides support/services to the Association staff in the overall operation of the onsite office.This is a part-time, in office position.Essential Duties & Responsibilities: The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.Greet all guests with a warm smile and inviting attitude.Receive and respond to resident phone calls; redirect as appropriate.Meet with inquiring homeowners in lobby as may be appropriate.Facilitate amenity access including acceptance/transmittal of fees and distribution of access cards and other equipment to homeowners as required by community needs.Update new/existing owners’ information forms in the appropriate system daily or as required.Sort incoming mail, faxes, and courier deliveries for distributionEnter and process work orders for maintenance requests from homeowners as needed.Assist in follow-up on the status of work orders to ensure timely resolution and closure upon notification by vendor or community manager.Perform other Community Coordinator duties as assigned by Amenities Center Manager or Community Manager.Additional Duties & Responsibilities: Practice and adhere to FirstService Residential Global Service Standards.Conduct business at all times with the highest standards of personal, professional and ethical conduct.Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.Ensure all safety precautions are followed while performing the work.Follow all policies and Standard Operating Procedures as instructed by Management.Perform any range of special projects, tasks and other related duties as assigned.Supervisory Responsibility: NoneEducation & Experience: High School Diploma or Post-secondary education in business, computers, or office management is preferred.Knowledge, Skills & Proficiencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.Ability to work within a team environment and independently;Exceptional organizational and problem solving skills;High degree of accuracy and attention to detail;Excellent computer skills, including MS Outlook, Word, Excel, PowerPointTools & Equipment Used: Computer and peripherals, standard and customized software applications and tools, and usual office equipment.Physical Requirements / Working Environment: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Able to lift objects weighing up to 30 pounds.May require prolonged monitor viewing.Ability to work in-office.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.DisclaimerThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.To learn more about our company and culture, please visit: www.fsresidential.com/arizona*FirstService Residential is an Equal Opportunity Employer. FirstService Residential does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.Job Type: Part-timePay: $17.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offProfessional development assistanceReferral programRetirement planTuition reimbursementVision insuranceSchedule:Weekend availabilityWork Location: One location
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