Guest Service Call Center-Full Time Call Center Representative Job Vacancy in Walt Disney World Resort Orlando, FL 32830 – Latest Jobs in Orlando, FL 32830
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Company Name : Walt Disney World Resort
Location : Orlando, FL 32830
Position : Guest Service Call Center-Full Time Call Center Representative
Job Description : As a Call Center Representative, you will help Guests and Cast who call the Walt Disney World Guest Service Call Center. The Call Center Representative will provide Guests and Cast resources and information about The Walt Disney World Resort. The Call Center Representative will also provide resolution and recovery for Guest situations and processing amenity requests for Guests staying at a Walt Disney World Resort. As a Call Center Representative, you will also handle phones calls for executives and emergency calls. The Walt Disney World Contact Center is a high volume inbound contact center located in Orlando, FL.
The starting pay rate for this position is $15.00/hour
Responsibilities :
Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
Navigate between multiple and concurrent computer applications
Take ownership of emergency situations
Meet required departmental metric expectations including productivity goals
Provide comprehensive information about The Walt Disney World Resort using numerous software applications during this process
Engage with Guest needs by answering questions, giving directions and providing other information about the theme park or surrounding areas
Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests & Cast
Complete all required Company trainings and compliance courses as assigned
Flexible with work schedule, including overtime, weekends and holidays
Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required
Basic Qualifications :
Experience in Guest Service or Walt Disney World contact center environment
Computer proficiency within a Microsoft Windows environment
Passion & knowledge of Disney Products
Manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing
Adaptability to the fluctuating needs of our operations
Maintain Guest Confidentiality
Written, verbal and interpersonal communications skills
Meet Walt Disney World transfer guidelines
Preferred Qualifications:
Bilingual
Additional Information :
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KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter, World Casting
Hourly Jobs WDW Hourly
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