Help Desk Manager Job Vacancy in firstPRO Inc. Philadelphia, PA – Latest Jobs in Philadelphia, PA
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Company Name : firstPRO Inc.
Location : Philadelphia, PA
Position : Help Desk Manager
Job Description : Job Duties and Responsibilities: Manages Support Desk Technicians: attendance/schedules, responsibilities, and training.Serves as liaison between the user community and Information Services Department for escalation of user support issues.Runs reports from the call-tracking program and ensures Support Desk Technicians are utilizing the program.Provides second-level technical support to Regional IS Technicians to resolve unusual computer issues.Logs and tracks calls from users to determine call volume and effectiveness of end-user network applications training.Tests, installs and supports non-standard applications to meet the needs of specialized users.Escalates timely and critical computer issues to appropriate IS individuals to minimize the negative impact of downtime on users’ work production.Assists other positions in the IS Department when required, especially during absences, including installations of PCs and telephones.Provides support to users for teleconferences and meeting presentations in offices and conference rooms.Responsibilities associated with the job may change from time to time in accordance with business needs. May be required to perform other duties as assigned.Qualifications and Requirements: 4 years of Help Desk experience, especially supporting Microsoft Office products.2-4 years management of technical personnel.High School Diploma or GED required, computer/technical school or equivalent experience preferred.Management courses and/or training preferred.Have expertise in Microsoft Office. PC Hardware Proficient.Excellent Communication Skills.Able to exercise sound judgment in arriving at decisions and problem solutions.A customer service orientation with working with end-users, colleagues and others.Job Type: Full-timePay: $100,000.00 – $110,000.00 per yearBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offSchedule:8 hour shiftMonday to FridayEducation:Bachelor’s (Required)Experience:Help Desk: 4 years (Required)Management of technical personnel: 2 years (Required)Work Location: Multiple Locations
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