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Company Name : Skills Alliance
Location : Seattle, WA 98102
Position : IT Support Specialist
Job Description : We are partnered with a Gene-Therapy Research company that is quickly becoming one of the leaders in the Biotechnology space. They are seeking to add an experienced IT Support Specialist to their Seattle facility.The successful IT Support Specialist will be responsible for utilizing his/her skills resolving technical problems within the IT Operations Group that cover a multitude of technical disciplines. Successful candidates will display a high level of ownership for IT Operations within the Seattle site. Our client seeks individuals who are willing to work hard while maintaining a high level of customer service delivery. In order for the IT team to be successful, this candidate must see no job as too small and no challenge as too big!Responsibilities include:· Tier 1 and Tier 2 technical support (SW/HW)· Receiving/inventorying of IT assets & small parts· Configuration and deployment of IT assets· Imaging IT computer assets· Basic repairs of IT assets· Managing 3rd party repair agents· Preparation of all new hire equipment and supporting the People team at new hire orientation· Removal of IT assets from employees who have been offboarded· Manage the RMA and repair process for all devices under warranty· A/V and telephony (Zoom + Zoom Rooms) administration and maintenance· Proactive/preventative engagement discoveryBasic Qualifications· Minimum of 3 years of configuring and installing computer hardware and software· Deep experience in Microsoft Office 365 applications as well as Windows 10 and the Adobe Suite· Demonstrable ability to work and make decisions independently in a fast-paced production environment· Excellent written and verbal communication skills· High school diploma or equivalent· Authorization to work in the U.S. without sponsorshipPreferred Qualifications· A+, Network +, or other IT industry standard certifications· Experience troubleshooting integrated and interdependent computer systems· Experience maintaining printers, troubleshooting laptops (PCs and Macs)· Ability to prioritize work based on business objectives· Service Management, Project Management, and Inventory Management skills IT SupportSpecialists must have the ability to lift up 30lbs as well as being able to be mobile (walking, crawling under desks, climbing a ladder, etc.) with or without reasonable accommodation.If you feel that your background aligns, please apply with your resume and cover letter today!Job Types: Full-time, ContractSalary: $34.00 – $42.00 per hourBenefits:Dental insuranceHealth insuranceVision insuranceSchedule:8 hour shiftMonday to FridayWork Location: One location
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