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Company Name : Hawaiian Airlines
Location : Honolulu, HI
Position : Manager, Weight, Balance & Cargo Training
Job Description : At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Position Summary
The Manager, Training-Airport Operations (AO) Load Control & Cargo oversees assigned instructors and curriculum. They will be responsible for curriculum development and maintenance, compliance as well as working with clients and vendors to plan and forecast future training demands.
The operational areas of supervision include the following:
Weight and Balance
Operations Agent
Cargo
Key Responsibilities
Curriculum Development and Maintenance – 30%
Develops and delivers training using various methods, techniques, concepts, learning tools and practices to ensure maximum effectiveness of training programs. Selects appropriate training resources such as student workbooks, instructor guides, demonstration models, case studies, visual aids, and procedure manuals.
Maintains and manages AO Load Control and Cargo approved training programs, curriculum, syllabus and training manual
Identifies and assess’ training needs through various methods including, but not limited to job analysis, career paths, performance appraisals, and consultation with clients or vendors.
Assists AO Load Control and Cargo Policies & Procedures with the development and implementation of new or revised policies and procedures as related to Weight and Balance and Cargo Manuals and/or other Hawaiian Airlines Manuals.
Monitors and measures effectiveness of training programs by data collection and observations; analyze for trends and make recommendations to improve processes or curriculum based on findings and best practices.
Compliance – 15%
Enforces all regulations and Company policies; ensures procedures are adhered to by performing audits and observations.
Designated signatory of courseware quality assurance; will ensure only approved curricula is delivered from supporting AO, Cargo, & Hawaiian Airlines manuals.
Will represent Hawaiian Airlines and serve as the training subject matter expert in regulatory audits.
Planning and Forecasting Training Demands– 20%
Assists with determining regulatory training demands based on hiring trends, initial and recurrent training, requalification training and operational changes (vendor changes, station openings, new aircraft, etc).
Creates annual training delivery calendar based on forecasted demands.
Collaborates and leads internal subject matter expert and departmental stake holders to select, design, develop, customize, schedule and deliver appropriate technical and non-technical training and performance improvement initiatives.
Identifies and assess’ future and current training needs through job analysis, career paths, annual performance appraisals and consultation with our operational clients or vendors.
Management – 15%
Manages and develops assigned instructors; meet regularly to discuss goals and to provide feedback on performance.
Manages student affairs which include but are not limited to: no-shows, releases from training, early release, coaching, discipline and enrollment.
Facilitation – 15%
Coordinates and executes all student and instructor indoctrination related events including, but not limited to pre-employment meetings, welcome receptions, onboarding and graduations.
Regularly scheduled to facilitate classes as needed.
Other Duties as Assigned – 5%
Minimum Requirements
High School diploma or equivalent and a minimum 2 years of experience in Weight and Balance and/or Cargo.
1 year of experience in courseware design
1 year of experienced in public speaking and proven effectiveness in conducting classroom instruction
Excellent written and oral communication skills
Ability to travel/work on weekends, evenings and holidays as needed
Self-directed with the ability to manage projects and deadlines independently.
Proficient in MS Office; knowledge of and comfort with respect to computer systems and applications as applicable.
Must have received the COVID Vaccine by date of hire
**All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
Preferred Qualifications
Bachelor’s degree
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation and was named No. 1 U.S. airline by Condé Nast Traveler’s 2021 Reader’s Choice Awards. Consumer surveys by Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi.
Now in its 93rd year of continuous service, Hawaiian is Hawaiʻi’s biggest and longest-serving airline. Hawaiian offers approximately 130 flights within the Hawaiian Islands, daily nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Japan, South Korea, Sydney, and Tahiti. As a result of the COVID-19 pandemic, Hawaiian’s Auckland flights remain suspended.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
This post is listed Under Hawaii jobs
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