Member Experience Analyst Job Vacancy in Canvas Credit Union Lone Tree, CO 80124 – Latest Jobs in Lone Tree, CO 80124

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Company Name : Canvas Credit Union
Location : Lone Tree, CO 80124
Position : Member Experience Analyst

Job Description : Start HereFinding a job can be overwhelming — plowing through dense, super specific job descriptions, spending hours filling out applications, and then, if you’re lucky, you get a tag-team interview that leaves you spinning.Not here.At Canvas, we’re dedicated to transforming financial services and that includes recruitment. We aren’t ashamed to say it. Working here is delightful. We’re a family, and the time we spend together is full of support and camaraderie, and it’s fun. Make no mistake, we’re serious-minded professionals who take our responsibilities to heart, but the pettiness and bureaucracy you find in much of corporate America is out of bounds here.Who We AreWe are Canvas and we are passionate about disrupting the way people experience financial services. “Helping you afford life” and “People before profits” aren’t just advertising taglines for us. They’re literally words we live by. Shareholder profits don’t drive us. Our members, our families, and the communities we live and work in are all that matter here. (World peace is super important too.) We’re strong supporters of the credit union movement, of providing our members with the education, support, and guidance to build strong, independent financial futures. And we want your help.What you will doThe Member Experience Analyst is responsible for managing and analyzing our voice of member platforms. Objectives include analyzing organizational opportunities based on internal and external member feedback, creating action items to improve our member experience and continued development of our voice of member platforms.Essential Duties/ResponsibilitiesManage the voice of member system by actively analyzing trends, share areas of opportunity and successes.Provide recommendations on activities and coaching practices based on internal and external feedback.Utilize the voice of member program as a tool to identify areas of growth and partner with the retail engagement team and recommend actions to be taken.Manage the lobby management system and establish best practices.Build, design and maintain surveys within several feedback channels with the goal of listening to our members while optimizing their feedback experienceBuild, design and maintain easy to use dashboards within the voice of member survey platform for all levels of the organization to provide valuable insight on where we are doing well and where we can improveUsing the voice of the member as the guide, analyze the data within the survey platform creating actionable feedback to guide and prioritize organizational opportunities for ease of useMaximize the usage of the survey platform, collaborating across the organization and with the vendor to continuously improve the toolMaintain accurate reporting, appropriate tracking and measurement of branch activities including branch adoption and utilization of organizational products and services.Create and maintain daily, monthly, quarterly, and annual reporting for sales and service results for the branch network. Provide analysis and action-oriented recommendations based on the data trends.Serve as a source of knowledge on credit union sales and service practices and procedures as applicable.Support the branch network in achieving results by providing effective tools, recommendations, and coaching.Conduct ongoing analysis of branch results and workflow and provide recommendations for improved performance to enhance the member experience.Support the creation and maintenance of resources for sales and service initiatives to provide clarity on coaching activities, service behaviors, and tools.Support project initiatives with the goal of creating a streamlined sales process understood and implemented by the branch network.Responsible for supporting a high sales and service driven culture that encourages progress towards individual and branch goals, strengthens branch performance and contributes to goals.Exhibits support of the organization’s goals, values, initiatives, and cost control.Ensure the application of, and compliance with regulation, policies, procedures, and operational integrity.Comply with Bank Secrecy Act (BSA) and other compliance requests and requirements.Follow all safety and security guidelines to properly safeguard member and organization assets.Embrace ongoing education and learn/apply new skills and software applications.Regular attendance and punctuality are essential functions of the job.Perform other job duties as assigned.Job QualificationsKnowledge, Skills, & AbilityAbility to understand business needs and translate them into application functionality.Strong relationship building and teamwork skills with ability to develop and maintain consultative relationships with family members.Strong analytical, decision making and problem-solving skills.Strong attention to detail and excellent organizational skills; ability to manage multiple priorities with tight deadlines.Proven ability to develop project plans, coordinate and complete projects on time and within budgetExcellent verbal, written and interpersonal communication skills with the ability to explain programs, loan terms, features, policies and benefits to members and business partners.Advanced knowledge and understanding of Canvas financial products and services.Ability to effectively work across departments to reach organizational goals.Must be proficient in MS Office (Outlook, Excel, Word)Ability to maintain confidences.Must possess and maintain a valid Colorado drivers’ license and provide proof of insurance.Education or Formal TrainingBachelor’s degree in a related field or equivalent work experience.ExperienceMinimum of one to two years’ experience working in data analytics. Experience in reporting/analysis working with reporting tools including Excel. Experience designing dashboards within the Qualtrics (or similar) platform.The starting pay range for this position is $65K-70K/annual, and final pay rate will be determined based on experience and internal equity factors.Working Environment/Physical ActivitiesHigh volume, fast-paced, dynamic office environment with some travel. Must be able to work a flexible schedule Monday through Saturday and attend meetings and events outside of regular business hours; requires movement to other branches or departments. The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines and filing cabinets. The position requires manual dexterity, the ability to lift files and open filing cabinets. The position requires bending, stooping, or standing as necessary.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Canvas Credit Union is an Equal Opportunity Employer, Gender/Minority/Veteran/Disabled.Job Type: Full-timePay: $65,000.00 – $70,000.00 per yearBenefits:401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offTuition reimbursementVision insuranceSchedule:Day shiftWork Location: One location

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