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Company Name : Pyramid Healthcare, Inc.
Location : Altoona, PA 16602
Position : Needs Assessment Coordinator (REMOTE)
Job Description : Pyramid Healthcare Needs Assessment Coordinators are at the front lines of our Substance Abuse Treatment Facilities. They represent all employees and Company reputation as the first line of contact for most of our callers.
Pyramid Healthcare, Inc. has Inpatient Facilities in Pennsylvania, New Jersey, Maryland, North Carolina, and (Virginia)
Essential Functions:
Provide positive, cordial and appropriate front line interactions with client (patient, family member or healthcare professional) and provide excellent customer service in triaging phone calls, including those from voicemail to ensure efficient responses
Advanced knowledge of business processes and procedures maintaining working knowledge of all required computer systems and department policies and procedures
Ability to use discretion and independent judgment
Initiative to work productively with minimal supervision
Demonstrated flexibility and motivation to learn and grow in the position
Supportive interpersonal skills to assess individuals need/purpose in calling; determine/differentiate if emergency/non-emergency situation to refer appropriatelyPrimarily responsible for the registration/admission of Clients into PHC FacilitiesRespond promptly to inquiry callsCoordination with referral sourcesConduct pre-admission assessmentsReview prospective admissions against approved admission criteria, policies and proceduresResponsible for maintaining all the documentation involved with the admissions processFamiliarity with Medical Assistance platforms in multiple statesCoordination of transportation arrangements for ClientsCommunication with Facility Leadership/Staff as neededRefer inquiries to other agencies and community resources when not appropriate for facility admission.
Knowledge, Skills and Abilities:
Excellent oral and written communication skills
Excellent organizational, time-management, and follow up question skills required
Basic knowledge of third party health care requirements and practices preferred
Analytical skills necessary to evaluate client needsMaintain a professional demeanor on the telephoneMaintain confidentiality pertaining to ClientsPossess excellent organizational and time management skillsMust be able to work independently, as well as part of a team.Willingness and ability to work in a fast paced environment.Must be computer proficient (Electronic Client Record, Spreadsheets, Word Documents, Email)Adhere to all Company policies and procedures.
Flexibility with schedules but every other weekend is required.
Education, Experience:
Bachelor’s Degree in Human Services or related field preferredA minimum of two years’ experience in Mental Health and/or Addictions field is preferred
Job-related Behavioral Characteristics:
Demonstrates confidentiality, safety, excellent communication skills, effective interpersonal relationships and ability to be a team player.
Pyramid CORE Values:
We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent and ethical when dealing with clients, staff and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling and relentless desire to improve lives and support Pyramid Healthcare’s mission.
Education
Required
High School/GED or better
This post is listed Under Pennsylvania jobs
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