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Company Name : Wyndham Destinations
Location : Honolulu, HI 96815
Position : Night Auditor.Club Wyndham Waikiki Beach Walk Resort
Job Description : Put the World on Vacation
At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.
Awarded by Star Advertiser- Wyndham Destinations (Travel + Leisure Co) has been named TOP WORKPLACE in Hawaii!
Pay Rate: $26.50
Night Auditor
The Night Auditor is responsible for the preparation and disposition of all Night Audit work. The Night Auditor may be responsible for all Front Office functions on the third shift. Complete the Night Audit checklist for computer procedures daily. Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, servers and desk agent’s paperwork, etc.). Generates all reports as required for Food and Beverage audit. Maintain proper record keeping (i.e., log books, etc.) according to standards. Complete the initial direct bills and place on the Property Accountant’s desk. Attach all folio/banquet check backup to the bills. May handle and follow through on all guest requests during the third shift.
Essential Job Functions
Responsibilities include, but are not limited to:
Responsible for the Guest Services function of the
resort: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures. May routinely book guest reservations for individuals and/or groups. Check departure folios; verify daily cash sheets, ensuring all totals are accurate and posted correctly. Close and reset credit card system. Update no shows and run final night audit and associated reports. Interact with site accounting regarding all aspects of daily transactions, cash drops, credit cards etc.(45% time)
Maintain positive customer and associate relationships: Respond
appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (25% time)
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)Performs other duties as needed (5%
time)
Minimum Requirements and Qualifications
a) Education
High School diploma or equivalentAccounting education preferred
b) Training requirements
N/A
c) Knowledge and skills
Organizational Skills.Excellent communication skills.Acquires job skills and learns company policies and procedures to complete routine tasksAbility to read and comprehend routine instructions, short correspondence and memosAbility to give high priority to customer serviceAbility to solve problems with a minimum of guidanceAbility to read, write and understand EnglishBasic office skills helpful including basic math, proper cash handling proceduresMust maintain a professional appearance and a Can-Do, positive attitude towards all guests and staffAbility to multi-task and
work in a fast paced environment
Must be people oriented and able to work independently or with others as neededMust be detail oriented
d) Technical Skills
PC Skills and knowledgeAccounting systems knowledgeAbility to use basic office equipment including Fax, copier, printersMicrosoft Office: Word, excel, outlookKey systemsHotel Hospitality Front office accounting knowledge a plusMust be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard
e) Job experience
1 year of front desk experience in a hospitality/hotel environment and/or1 year of customer service experience in service or retail environment1 year of accounting experience
Unless there is a legal requirement, experience will be accepted for the education
requirement.
A Place for Everyone
Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.
This post is listed Under Hawaii jobs
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