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Company Name : Tesla
Location : Akron, OH 44301
Position : Parts Advisor – Akron, OH
Job Description : The Role
At Tesla, our Parts Advisors play an important role in service operations, offering fundamental support to both Technicians and customers in our mission to accelerate the world’s transition to sustainable energy.
As a Parts Advisor, you will provide critical parts support to the service center; liaise with other departments, as well as focusing on the continuous development of your skills. We’ve created one of the most innovative vehicles ever made and you will help ensure an equally innovative service to customers.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for the brand and the ability to thrive in a team environment.
ResponsibilitiesSource parts from distribution centers and other service center locations and allocate them to vehicle service appointmentsMonitor inventory within the parts system, communicate parts updates and availability with relevant team membersReview upcoming appointments and ensure they are properly prepared and documented in our systemPrepare internal orders for shipment to other service center locationsProcess and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteriesSystematically receive, inspect, and put away stock and special-order partsConsistently manage the inventory stock level by performing daily perpetual parts counts, and reporting discrepanciesProactively maintain automated inventory replenishment listsEnsure excellent organization of stock room to Tesla standard with grocery store aestheticsCollaborate across organization and communicate parts updates and availabilityEscalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvementsPick up and transport parts using van or forklift, engaging 3rd parties when necessaryAdditional responsibilities as assigned to meet business needs
RequirementsExcellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customersAbility to thrive in a team-based environment and achieve common goalsEffectively handle multiple priorities, organize workload, and meet deadlinesGreat problem-solving skills, and strong ability to take initiative and be proactivePositive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and servicesAble to communicate, read, and write effectively in the English language on all levelsProficient in MS OfficeAble to certify at Parts Advisors 1 and obtain Tesla forklift certificationValid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history; ability to obtain appropriate state licensing, where applicable
Physical RequirementsAbility to perform repetitious duties including: regularly lift up to 25 lbs., sit, bend and stand for long periods of timeMust be able to occasionally lift up to 50 lbs., climb or balance, kneel or crouch, and reach to retrieve parts.Specific vision abilities required include: ability to identify parts, operate systems, and identify potential safety hazards in the parts department
Employee BenefitsFull benefits from day 1 for you and your eligible dependentsAetna PPO and HSA plans (including infertility and transgender coverage)2 medical plan choices with $0 paycheck contributionVision & dental plans (including orthodontic coverage)Healthcare and Dependent Care Flexible Spending AccountsCompany Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSACompany paid Life, AD&D, short-term and long-term disability401(k) match, Employee Stock Purchase Plans, and other financial benefitsEmployee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid HolidaysBack-up childcare and employee discountsVoluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insuranceVoluntary Identity Theft and Legal Services plansAdoption and surrogacy benefits
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