Receptionist/Administration Assistant Job Vacancy in GIA India Laboratory Pvt Ltd Surat, Gujarat – Latest Jobs in Surat, Gujarat
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Company Name : GIA India Laboratory Pvt Ltd
Location : Surat, Gujarat
Position : Receptionist/Administration Assistant
Job Description : Responsible for delivering an outstanding customer experience for clients visiting the laboratory for services.Job Summary: Manage walk-in clients; understand and contribute to overall workflow to complete services for GIA services.Key Responsibilities: · Welcome visitors and answer general FAQs for laboratory services· Assist new and existing clients with updating or creating laboratory accounts· Manage Appointments (if required locally)· Receive pre-processed items· Answer phone calls in a polite and timely manner· Coordinate with building contacts to ensure a smooth process for visiting clients· Escalate client concerns to the appropriate person who can help resolve production, scheduling, shipping or invoicing problems· Perform other duties as assigned by the supervisorComplexity: · Learn and follow defined procedures/guidelines to perform job (Salesforce); complete tasks through application of detailed procedural knowledge· Use judgement to select appropriate action from defined procedures/guidelines; seek help from experienced staff and/or management for troubleshooting non-routine issues· Understand that GIA reputation is impacted if clients receive inaccurate information/servicesKnowledge, Skills & Abilities (KSAs): · Basic knowledge of MS Office (Excel, Word, PowerPoint)· Ability to learn and understand GIA proprietary systems (Spectrum, Salesforce, etc.)· Ability to learn and understand key GIA people and their roles in production functions· Ability to learn and understand functional department Standard Operating Procedures· Familiarity with Lab production workflows· Basic understanding of GIA policies and procedures· Basic problem-solving skills: Understand when there is a problem and escalate as required; follow procedures to solve routine and often repetitive issues· Communication skills: Sound communication skills to answer clients clearly; ability to understand and communicate information effectively in writing, by phone, or in person and ask for clarification when unclear· Client-service skills: Ability to help retain clients by handling client queries and complaints in a helpful and professional manner· Interpersonal skills: Ability to create positive interactions with clients; client orientation and ability to adapt/respond to different types of situations and characters· Patience: Should be patient and polite and have good amount of stress tolerance, especially when interacting with difficult or irate clients· Ability to multi-task, prioritize, and manage time effectively· Actively communicate with others in a timely & professional manner; maintain good working relationship with others and peersSupervision / Autonomy / Authority: Work under general supervision with instructions on day-to-day tasksEducation / Training / Experience Requirements: Typically require High School Diploma; 1+ years of related experience, or six months of work experience within GIA with good standing within their current position preferredJob Types: Full-time, Regular / PermanentSalary: ₹15,000.00 – ₹18,000.00 per monthBenefits:Health insuranceLife insurancePaid sick timePaid time offProvident FundSchedule:Day shiftMonday to FridaySupplemental Pay:Overtime payExperience:total work: 1 year (Required)Work Remotely:No
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