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Company Name : BrightStar Care of Honolulu
Location : Honolulu, HI 96813
Position : Receptionist
Job Description : Do you have what it takes to join the best private duty home care organization in Hawaii?We are hiring reliable, positive, conscientious, compassionate and capable professionals to join us in our commitment to providing the best possible care to clients in their own homes. We consistently strive together to provide the best possible experience for our clients. We aim to ease burdens and bring joy to our clients and their families through our safety- and quality-minded, but heart-driven care.If your calling is caring for others, come work for BrightStar Care of Honolulu, a Joint Commission Accredited, independently owned and operated, kama’aina owned company with the support of a prestigious national organization, looking to add inspired team members that share core values such as positivity and serving with a passion.Summary:The Receptionist will join our team in a joint effort to provide an extraordinary BrightStar Care of Honolulu experience for our employees, clients, and all who come into contact with our organization. As Receptionist, you will earn and support all areas of our private duty and skilled nursing business, including administrative support for accounts receivable, clinical, and scheduling.Position Responsibilities:Answer telephone calls, assist clients, prospects, applicants, and employees; or take messages as appropriateCommunicate by telephone, email, and/or mail, with clients, employees, and third partiesData entry of patient and employee/payroll informationCreation, maintenance, and closing of client and employee filesEmployee and client file auditsFollow-up with appropriate parties to obtain missing credentials or other documents to ensure complianceCommunicate with appropriate department managers regarding outstanding items or issuesCopy, scan, and upload records, policies and other pertinent documents and distribute copies as directedProcess incoming/outgoing mail and faxes as needed.Typing, filing, data entry and transcriptionIncident tracking & report compilationCare note tracking and follow-up with direct care staff, reporting issues to managementPreparation of client and employee presentation documents or other materialsCross-train to provide support and backup coverage for Scheduling Coordinator and other departments as neededDocument policies, procedures, and processesOther duties as assignedSupports and uses all technology tools and resources to ensure proper business processes (ABS2, Applicant Tracking System, Learning Management System, BrightConnect (Intranet).Ensure education and compliance with all HIPAA regulations and requirements.Ensure file maintenance and security standards are consistently practiced and enforced to protect employee and client records.BenefitsDedication to the Hoku’alohi Promise “We promise to provide the kind of care we would want for our own loved ones; to be compassionate, empathic, patient & kind, while providing reliable, trustworthy and top-notch, professional home care.Weekly payFree Direct DepositMobile Service & Banking DiscountsExtensive free continuing education & development opportunitiesPaid Time Off (for eligible employees)100% Employer Paid Medical, Prescription, Vision & Dental Insurance – including chiropractic, acupuncture & massage (for eligible employees)Electronic Documentation & Mobile/GPS based time & attendanceEmployee Recognition & Fun EventsCommitment to providing the best possible, high quality careCommitment to helping you succeed!Joint Commission Accredited OrganizationEducation/Certification Requirements:High School Diploma or equivalentSkills/Qualifications Requirements:A desire to do work with purposeIntegrity and work ethicMaturity and a positive attitudeA sense of humorExcellent interpersonal written and verbal communication skillsStrong organizational skillsAccuracy and attention to detailAccountability and ownership of mistakesA desire to learn and growComputer proficiency with Microsoft Office applications such as Word, Excel, PowerPoint and Outlook Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint)Travel Requirements:Limited travel as needed for various sales, marketing, and client care service needs.Up to 20% or as directed based on the needs of the business and attending job-required training and conferences.Work Environment:Office Environment: high-paced office/branch environment; continuous phone use/ringing; talking; various noise levels; interactions with employees and clients; sitting and standing for long periods of time; bending and stooping required; lifting up to 10 lbs. regularly and up to 50+ lbs. may be required; using a computer for extended periods: typing, staring at a bright monitor or TV screen; using fingers, wrists, and arms; stress on the back may occur; possible exposure to prescription drugs, bodily fluids, small appliances for cooking, cooling, and heating foods or securely storing medications.We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state, or local protected class.Job Type: Full-timePay: $15.00 per hourBenefits:401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayWeekend availabilityCOVID-19 considerations:We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state, or local protected class.Ability to commute/relocate:Honolulu, HI 96813: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Medical terminology: 1 year (Preferred)Computer skills: 1 year (Preferred)Work Location: One location
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