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Company Name : Citi
Location : Surat, Gujarat
Position : Recovery Officer
Job Description : Job Description: Collection Officer
Key Responsibilities:
The officer would be responsible for performing activities pertaining to delinquent or charged-off accounts in accordance with Company and legal guidelines.
Strictly adhering to the company code of conduct
Align with daily tasks i.e. Field visitation and Follow-ups, Foreclosures, Repossessions and Liaison with Collections Vendors
Minimize losses and Enhance Loss Recovery
Perform collection activities for multiple products, utilizing various systems & methods and Participates in early, mid or late stages of the collection process.
Timely prepares & submit “Daily Collection Report” and maintain required records / correspondence
Should have the ability to network amongst various customer market segments, agents, legal system etc.
Knowledge / Experience:
Experience required of 2+ years in Collections Operations
(preferably in Asset Based Finance Industry or worked in collections in any Bank/NBFC)
Business English skills, written and verbal (using in current job)
Knowledge of Collections products, processes and understand collections fundamentals
Basic Knowledge of Litigation Procedures i.e. DRT, Arbitration, Execution & Section 138
Utilize advanced negotiation skills to resolve delinquency issues.
Should be diplomatic with interpersonal skills to deal with various types of customer
Corporate Work Ethics – Integrity being paramount importance.
Creativity and intuitive thought applied to critical problems solving.
Qualifications
Education Level: Bachelor Degree.
Other Details
Primary Location: Surat
Job Category: Remedial Management
Schedule: Full-time / Day Job
Employee Status: Regular
Travel: Yes, 25% of the Time
Grade / Level: C10
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Job Family Group:
Operations – Collections Default
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Job Family:
Recovery/Write-offs
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the “EEO is the Law” poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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