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Company Name : Peddle
Location : Austin, TX 78701
Position : Team Lead (Remote)
Job Description : Team Lead
We’re looking for a highly motivated, detailed-oriented, customer service professional with a strong desire to assist our team and unlock productivity and efficiency gains. This is a full remote position.
What That Means
You’ll be a key player. That’s right, you’ll play an important part in assisting our team. You’ll perform the following:
Be a subject matter expert and answer questions from the team
Handle customer support escalations via phone, chat or email
Assist with improving our help center
Identify any trends amongst our team report to leadership
Perform team duties during approximately 50% of your time
You’ll be responsible for learning every aspect of the department’s operations to better assist the team with any questions and challenges that come up, as well as communicate with leadership on new system and workflow improvements to enhance the team’s efficiency. In addition to being a resource for the team, you’ll respond to and resolve escalated issues or complex requests from our customers. When you’re not assisting the team, you’ll perform other duties such as report trends, analyze work processes and provide suggestions for improvement. You’ll lead by example and be an expert in your department.
On occasion, you’ll assist with coaching, training, interviewing, and other other activities.
What You’ll Need
2+ years experience in contact center role
Excellent verbal and written communication skills
Amazing attention to detail
Strong technology know-how (G Suite Products and Salesforce experience highly preferred)
Ability to stay calm and focused under pressure
A collaborative spirit and ability to work within a team
Strong analytical and problem solving skills
Awesome organizational skills
What You’ll Get
Remote work opportunity
Access to robust health, vision, dental, and life insurance plans
Employer matching 401(k) plan
Profit-sharing plan
Generous PTO (Paid Time Off)
Tuition reimbursement
Donation matching program
Paid maternity/paternity leave
Complimentary fitness & wellness membership
Company paid weekly lunches
Student loan assistance
Employee recognition programs
Who We Are
Peddle started out of a passion for making selling used cars fast and easy. We love that every used car has a personality, with its share of quirks. We don’t just see busted windshields and broken tail lights, we see road trip warriors, glory days and a vehicle with a story to tell.
No matter how used or beat up, we’ll buy it. And we make the process easy and enjoyable because that’s what a modern business should do. We’re people first, cars second. Customer service is what makes our company great. And we follow that with smart technology and design.
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