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Company Name : City of Coral Springs
Location : Coral Springs, FL 33065
Position : 911 Emergency Communications Dispatcher – 2022
Job Description : Description
$$ Higher Starting Salary for Experience $$
The Coral Springs Police Department has a diverse workforce, with an authorized strength of 225 police officers and 99 civilian members, who are dedicated to providing the highest level of professional service to our citizens, businesses and the visitors we serve. We are nationally accredited, as an Accreditation with Excellence Agency in both Law Enforcement and Communications, through the Commission on Accreditation for Law Enforcement Agencies (CALEA) as well as a Meritorious Agency at the state level through the Florida Commission for Law Enforcement Accreditation (CFA).
This level of service has allowed Coral Springs to enjoy one of the lowest crime rates in Florida for cities with a population of over 100,000 residents. By incorporating a number of problem-solving initiatives throughout the community, such as the Burglary Enforcement And Reduction Unit, the Make a Call Make a Difference community crime campaign and having a School Resource Officer in every public school, our staff is committed to the City of Coral Springs’ mission statement: To be the premier city in which to live, work and raise a family.
For more information on our City and Police Department, please visit the following sites:
City of Coral Springs Police Department website: https://www.coralsprings.org/Government/Departments/Police
Coral Springs Police Department Employment Frequently Asked Questions:https://www.coralsprings.org/Government/Departments/Police/FAQPD
Examples of Duties
The current starting salary for Public Safety Telecommunicator is $48,600 with a lifetime top-out of $75,600. This range is periodically assessed for potential adjustment/increase. Candidates with experience in a police and/or fire communications center are eligible to be hired above the established $48,600 starting salary, as outlined below:
2 to 5 Years Experience: 5% above advertised starting salary / $51,030
More than 5-Years Experience: 10% above advertised starting salary / $53,460
More than 10-Years Experience: 15% above advertised starting salary / $55,890
Under general supervision, the purpose of the position is to perform responsible, specialized work in the receiving, prioritizing and dispatching of emergency and non-emergency telephone calls through the police/fire communications system. Employee is responsible for aiding emergency callers to establish composure in order to obtain essential information to document and dispatch the appropriate emergency personnel. Position facilitates the appropriate response for each call placed for service, while maintaining heavy radio traffic for incoming calls for service by units in the field. The employee works within the scope of established laws, rules, and regulations of the work, however, is expected to exercise considerable judgment and initiative in performing work under the established policies and procedures.
The Communications Unit works 24 hours, 365 days a year including holidays. Applicants are expected to be available to work shifts that may include weekends, late night and/or holidays as well as mandatory overtime.
Operates a multi-line call system to receive 911 emergency and non-emergency calls, and operates basic office equipment.
Receives telephone calls through the police/fire communications system; assumes control of the conversation; ascertains the nature of the call; prioritizes emergency and non-emergency situations and needs; routes information to appropriate police, fire and rescue units. Provide essential emergency instructions to callers prior to the arrival of police or fire units.
Alerts other agencies (hospitals, air rescue, etc.) as needed regarding the status of emergency transport.
Enters information from callers into a Computer-Assisted Dispatch system (CAD) or prepares complaint cards.
Dispatches police and fire vehicles/personnel to emergency and non-emergency requests for assistance based on zone assignment and availability. Determines appropriate apparatus needed to be dispatched for each call. Multi-task between phone, radio and dispatch Tracks and logs available and unavailable units in the field.
Monitors radio frequencies, and maintains open contact with officers to provide administrative support as needed.
Enters critical information into the Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) systems for the dissemination of information on vehicle registration, wanted persons, warrants, endangered runaways, probation/parole, early inmate release, violent offenders, sexual offenders, predators, terrorists, protection or restraining order.
Research status of guns, vehicles, parts, boats and other items to determine if stolen. Notify the appropriate agency of the results of research.
Calls for tow trucks and taxis; request specialty unit and outside agency back up as needed.
Notifies appropriate authorities of missing children information, accident reports involving children; notifies hospitals and emergency medical staff of incoming patient information.
Communicates and assists each caller equally without regard to age, race, sex or dialect; identifies emergency or potential crisis situations and adjusts dialogue or activities accordingly; attempts to calm frantic or fearful callers.
Utilizes the records retrieval system to file paperwork, retrieves information as necessary, and organize emergency records.
Typical Qualifications
High School Diploma or GED.
One (1) year of previous work experience.
Excellent verbal communication skills and significant ability to work under stress.
AED, CPR, and TDD Certifications preferred.
This position requires cognitive clarity and exceptional communication skills. To be considered for employment you MUST NOT have smoked or ingested any illegal drugs within 24 months of application. Drug use within 24 months of application serves as an automatic disqualifier. Drug use is verified as part of the Lie Detector portion of the application process.
Supplemental Information
EXAMINATION PROCESS:
The following includes all steps required to process for the position. Continuing on with each step of the process is contingent upon successfully completing the previous step. Candidates can be dismissed at any point throughout the consideration process.
Communication regarding scheduling and updates will be posted to your governmentjobs.com account and/or emailed, please check your account regularly.
The duration of the hiring process typically takes between 4 and 6 weeks, however, may be up to 90 days depending on the department’s hiring needs.
Apply via our online application
Application review
CritiCall Test- Dispatcher Pre-Employment Testing
Formal Interview
Computerized Voice Stress Analysis Examination and Fingerprints
Psychological Evaluation
Interview with Deputy Chief of Police
Communications Shadowing
Extensive Background Investigation
Post-Offer Medical Examination and Drug Test
Completion of 15 month probationary period*The Public Safety Telecommunicator probationary period is 15 months. Public Safety Telecommunicators must have completed the department training program and be working independently 12 months from their date of hire to remain employed. Months 12 through 15 are designed for new, fully trained Public Safety Telecommunicators to demonstrate proficiency prior to release from probation.
For Applicants From Outside of the South Florida Area
It is a significant time and financial investment for someone not currently residing in the South Florida area to process for this position. The bullets below indicate the number of visits you will need to make to the South Florida area in order to complete the hiring process.
First Visit – One Day
Criticall Test
Second Visit – 3 Successive Days, Minimum
Panel Interview (Half Day)
CVSA/Lie Detector Test (Half Day)
Psychological Exam (Full Day)
Background Investigation/Conditional Offer of Employment – Takes 2 to 4 Weeks – Do not need to be present
Final Visit – Half a Day
Pre-Employment Medical Exam and Drug Screen – One Day
Final Offer of Employment
Progressing in the process is not guaranteed and you may be released from the process at ANY of the steps above. Additionally completing all steps in the process does not guarantee employment.
The Coral Springs Police Department is firmly committed to offering an equitable, drug-free work environment. We do not discriminate in any employment-related decisions on the basis of race, color, religion, national origin, sex, age, disability or other similar factors that are not job-related. This commitment is practiced in all aspects of our personnel policies, programs, practices, recruitment, examination, appointment, training, promotion, retention and other related activities. When requested, the Coral Springs Police Department will make reasonable accommodations for individuals with disabilities. Please contact the Human Resources Unit at policeemployment@coralsprings.org if special assistance is needed.
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