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Company Name : Barbour Orthopaedics & Sports Medicine
Location : Atlanta, GA 30341
Position : Call Center Associate
Job Description : Job Title: Call Center AssociateOur Call Center is the heartbeat of Barbour Orthopaedics & Spine! We are looking for candidates who will reflect the compassionate patient-focus we provide daily! Join our Call Center today!Job Description: Demonstrate excellent communication skills while providing compassion and customer service clearly over the phone in a high-volume call center environment.Call Center Responsibilities:Demonstrate professionalism in appearance, language, and demeanorAccurately address the needs of any caller and transfer to the correct department when necessaryTriage all incoming calls to the practice to ensure calls are routed appropriatelyDocument the needs of callers as well as how the call was managedListen to all voicemails and follow up to address all concernsVerify patients’ insurance if needed and communicate financial responsibility to the patientBusiness attire requiredThis position may lead to other opportunities within the company for those who demonstrate mastery of detail, documentation, company culture, customer service and teamwork.Work RemotelyNoJob Type: Full-timePay: From $18.00 per hourBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offPaid trainingVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayAbility to commute/relocate:Atlanta, GA 30341: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Required)Language:Spanish (Preferred)Work Location: One location
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