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Company Name : MultiCare Health System
Location : Spokane, WA
Position : Call Center Representative I
Job Description : MultiCare is a not-for-profit healthcare system with roots that go back well over 100 years. Today, we are the largest community-based, locally governed health system in the state of Washington with more than 20,000 employees. We are committed to our mission — partnering for healing and a healthy future — and the dedication to the health of the many communities we serve.Our Centralized Call Center in Spokane, Washington is looking for dedicated individuals to join our team. The call center environment promotes teamwork and growth opportunities for those eager to learn. We offer great pay, benefits and the potential to work from home after 90 days.Position Summary: The Centralized Call Center Associate I (CCCA-I) answers incoming phone calls in a centralized setting from patients, family members or physicians offices related to routine scheduling for the Primary Care Physician (PCP) needs or matters. The incumbent uses an electronic system (Epic) to schedule appointments and facilitate communication to and from the clinic in accordance with established protocols. The CCA I is the first level of a 3-tiered job family typically assigned responsibility to support primary care clinics. The ideal candidate possesses attention to detail and exceptional customer service skills, plus the ability to problem solve and work independently within the scope of the positions responsibilities.Why Choose MultiCare?We’ll give you options. With eight hospitals and over 20,000 team members, MultiCare is now the largest community-based, not-for-profit, locally governed health system in the State of Washington. This means you’ll have plenty of choices as you look for the specialty and schedule that works for you.We’re changing health care for the better. We have a long history of innovation. Today, we’re leading the way to more accessible, more affordable health care in the communities we call home.We invest in people, not profits. Strong financial stewardship allows us to invest in new facilities, new programs and our employees. We offer tuition assistance and continuing education funds to support employee advancement.What We Offer: Competitive Health, Dental and Vision insuranceEmployee assistance programFlexible spending accountLife insurancePaid time offTuition reimbursement401k match up to 6%Experience: Office, clerical, or call center customer service: 1 year (Required)Medical terminology and medical insurance: 1 year (Preferred)Minimum Requirements: Office, clerical, call center customer service experience; in healthcare preferredFamiliar and comfortable with operating a computerAbility to work cooperatively, decisively, and strategicallyKnowledge of medical terminology and medical insurance preferredEpic experience preferredMust be able to be consistently scheduled for 40-hour work weekAbility to work any 8-hour shift between the hours of 7:00am and 5:00pmServe our community with kindness, empathy, and professional customer serviceMultiCare offers are contingent upon COVID-19 vaccination. The only exemptions/accommodations will be for documented medical history or conditions for which COVID immunization is contraindicated or religious/strongly held personal beliefs.Ready to apply?To expedite your application process, please also apply to an open position on the MultiCare careers website. Copy and paste the following URL into a separate internet browser to view related jobs:https://jobs.multicare.org/jobs/?category=CLER&location=SPOKANE_WA&term=Centralized+Call+Center+Associate+IJob Type: Full-timeBenefits:Dental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offTuition reimbursementVision insuranceWork from homeSchedule:Day shiftCOVID-19 considerations:To support our employees during COVID-19 we created a temporary staffing, pay and benefit protection program, we offered a variety of paid leave options for our employees, and we expanded employee wellness programs to address trauma and stress.Experience:office, clerical, or call center customer service: 1 year (Required)medical terminology and medical insurance: 1 year (Preferred)EPIC: 1 year (Preferred)Work Location: Multiple Locations
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