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Company Name : JN Group, Inc.
Location : Honolulu, HI 96813
Position : Concierge
Job Description : POSITION: JN Group Inc. is now hiring for full-time Concierge positions at Velocity Honolulu. Founded in 1961, JN Group Inc. has been in business for over fifty years, and represents eleven world-class automotive brands ranging from daily driving needs, to the ultimate in luxury and performance.Job Summary: The Concierge is responsible for,Serving as the first point of contact for all guests of Velocity;Mastering the concierge tour of the Velocity Hawaii Facility and deliver and disseminate information relative to all velocity businesses in order to generate interest for potential prospects and customers;Managing the Velocity Hawaii floor during peak traffic hours as well as during slower periods;Greeting guests upon arrival and departure in a friendly and professional manner;Actively engaging with guests by being attentive and anticipating guests’ needs;Creating personalized experiences for the guests;Coordinating guests’ needs and providing assistance with all requests and inquiries;Responding to guests immediately;Handling guest concerns professionally and having the ability to deescalate situations;Offering guests Oshibori and beverage service during the greeting process;Warmly transfering guests to the next employee that will be handling the next step of the guest experience, and briefing the employee on any information covered during the escort;Providing personalized services for guests including but not limited to; scheduling restaurant reservations, appointments, and placing orders;Acting as the liaison between the concierge team and other departments;Having a general knowledge of safety and security for guests and the emergency preparedness plan for Velocity Hawaii;Identifying and document ing guests’ interests in Velocity to gauge marketing effectiveness;Promoting teamwork through daily communications and coordination with other departments;Supporting all teams within Velocity;Supporting the marketing team with managing and executing events;Stocking and keep track of supplies, materials, and collateral;Prepping and delivering materials and collateral to clientele;Be knowledgeable about all businesses within Velocity and recommend certain products and services with the intent of generating potential client interest and providing accurate and updated information;Answering phones in a welcoming manner and assist with needs and inquiries directly;Ability to processing payments and operate cash register;Other job duties as assigned.Minimum Requirements: Bachelor’s degree from an accredited four-year college or university is strongly preferred; or 4-5 years related experience and/or training in customer service. Preferred experience in the hotel industry or similar environment. Must be able to execute a standard of excellence and consistency with unparalleled professionalism in guest experience and service. Proficient in Microsoft Word, Excel, PowerPoint. Motivated, enthusiastic individual who has a passion for customer service and customer satisfaction. Interpersonal skills required.Please submit your resume.JN Group, Inc. is an Equal Opportunity/Affirmative Action EmployerJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible spending accountHealth insurancePaid time offReferral programRetirement planVision insuranceSchedule:8 hour shiftWeekend availabilityCOVID-19 considerations:All Customers and employees are required to wear a mask.Education:Bachelor’s (Preferred)Experience:Customer Service: 4 years (Preferred)Work Location: One location
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