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Company Name : MCS
Location : Philadelphia, PA 19103
Position : Customer Service Associate (REMOTE)
Job Description : SUMMARY
The primary role of this position is to follow up in a timely manner with record providers to secure copies of records in response to our written requests.
ESSENTIAL DUTIES & RESPONSIBILITIES
Review call sheet on daily basis from Team Leader
Make phone calls to each provider to confirm our written request was received
Update the MCS diary system with the contents of the call so our clients can read the progress of their assignments in status message, in accordance with company timeline protocol
Diary the next call for proper follow up activities
Assign the proper codes for status messages to client
Determine if a copy fee is required and arrange the preparation of the check
Inform Request Processing of any address changes to providers or clients
Keep Client Specialist informed of difficult Providers
Prepare excel spreadsheets as required by Providers
PERFORMANCE METRICS
Non-Hospital Location Caller
Upon completion of sixty-day probationary period, an average of 60 requests will be updated daily or 300 per week
Six months of employment 325 assignment updates per week
Eleven months of employment 350 per week
Sixteen months 350 per week
Twenty-three months 400 per week
Hospital Location Caller
Upon completion of sixty-day probationary period, an average of 65 requests will be updated daily or 350 per week
Six months of employment, 400 assignment updates per week
Eleven months of employment, 425 per week
Sixteen months, 450 per week
QUALIFICATIONS
Excellent oral and written communication skills; strong interpersonal skills
Strong client focus: ability to interact with customers at all levels
Strong analytical and problem-solving skills; high-level of attention to detail
Ability to multi-task effectively and maintain organization and composure under high pressure
Strong knowledge of Microsoft Office (Excel, Word)
Capable of making timely, independent decisions
Ability to work to deadlines and prioritize work
Ability to work independently and as part of a team
EDUCATION REQUIREMENTS
Associate degree is preferred, but at minimum a High School Diploma or equivalent education and 1-2 years of related work experience
SUPERVISORY RESPONSIBILITIES
None
PHYSICAL DEMANDS
Must be able to sit for prolonged periods in a 7 1/2 hour to eight-hour day. Excessive use of phone, computer keyboard and monitor
WORK ENVIRONMENT
Must be able to work with Management to ensure MCS standards
This post is listed Under Pennsylvania jobs
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