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Company Name : MVM Moving & Storage
Location : Toledo, OH 43615
Position : Customer Service Rep
Job Description : Position Summary:
You are the right fit for this position if you are looking to share your customer service experience with our company and build experience to evolve into a customer success representative in a:
Growth-oriented services company that serves residential and commercial clients
Team centered culture
Rapid-paced, entrepreneurial environment
The Customer Service Representative is a high profile, high growth position that requires discipline, passion, and a bottom-line results-oriented personality to achieve Service.
Job Responsibilities:
You will have complete responsibility for proactively:
Managing Your Behaviors in accordance with The Company Winning Behaviors to help create a positive, diverse, and rewarding work environment
Sharing Company Marketing Information with your social media network i.e. LinkedIn, Facebook, Twitter, etc.
Recruiting and Referring High Quality Employees to all departments within the company.
Assisting management with Analyzing and Focusing Process Improvement efforts by:
Accurately entering all move related information into the MVM System
Accurately Tracking their work hours by activity in the Company Time Tracking system
Identifying, communicating, and advocating, in writing, Continuous Process Improvements to drive moving effectiveness, efficiency and predictability.
Handling Inbound Calls and Messages from Customers including making detailed notes in the MVM Software about:
Scheduling and operation notes on estimates
Confirming scope of work
Assisting resolving customer complaints
Changes related to their upcoming move i.e. date changes, scope of work changes, inventory add-on
Move cancellation requests
When necessary Partnering with Inside Sales Representatives with making Outbound Pre-Move Calls to Customers with moves:
Less than two weeks out – – call three days before the move
Two weeks out or more – – seven days after they booked the move and a second time three days prior to the move
When necessary, call more frequently at the direction of the Location Manager i.e. when the schedule is busy
When necessary, Attend Trade Shows, Conferences and Community Events in a manner that:
Generates a high-volume of qualified leads
Builds positive brand image for our company
Company Background:
MVM Moving was founded in 2005 in Toledo, Ohio, by a young owner/operator and a small crew with a passion for excellent customer service. Since then, we have grown to become one of the largest and most reputable locally owned and operated moving companies in Ohio.
Treating our customers like friends and family has been a successful business plan. We now operate from multiple locations in Toledo, Columbus and Fort Wayne, IN. Our locations include a state-of-the-art 20,000 square foot insulated warehouse, a 15,000 square foot warehouse, a fleet of 25 fully equipped moving trucks, a complement of specialized equipment and an expertly trained in-house staff.
Our dedicated staff has been trusted to move items of all shapes and sizes both locally and nationwide. We pride ourselves on our competitive pricing, excellent customer service and the commitment we make to each client that we will treat their belongings as our own.
This post is listed Under Ohio jobs
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