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Company Name : Automann USA
Location : Township of Monroe, NJ 08831
Position : Customer Service Representative
Job Description : Who We AreFormed in 1994 Automann has evolved into a premier global distributor of aftermarket truck and trailer parts – from air brake & wheel components to steering products – and just about everything in between. As a family-lead business, our success depends on developing and retaining our people. Being part of the Automann family means working with a diverse group of collaborative people who are heroes to our customers and to each other.What We OfferAutomann is committed to the success of our team members. We’ll give you the consistent support and tools you need to do your best work. The role of Customer Service Rep offers:· Engaging and meaningful work with significant autonomy and growth potential· Competitive pay and benefits· Eligibility for company medical, dental, and vision plans· Participation in 401(k) retirement savings plan with company match· Paid Time Off and Paid Company Holidays· Eligibility for discretionary bonus awarded annually· Automann’s commitment to highest standards of safety and hygieneWhat To ExpectAutomann has a unique working environment and culture. We have a very flat structure and we pride ourselves on having highly accessible leaders. Our people trust each other to be and do our best, both as a team and in our own careers.Duties and ResponsibilitiesOur growing customer service team is looking for determined individuals who is a skilled problem solver and takes pride in providing excellent customer service. Our representatives correspond to our expanding distributor base via phone, email, and various media platforms. Our Customer Service team members work closely with various internal and external entities to provide the highest level of customer support.Work Schedule 9:00am to 6:00pm Monday-Friday· Answer inquiries via phone, email, chat & fax, responding to all inquiries in a professional and timely manner· Timely processing of orders· Ability to identify and resolve issues in regards to shipments and/or order processing· Builds rapport with each customer; Actively listens to customer’s requests and needs· Handles each call until resolution is reached, including follow-up to ensure actions promised are completed· Resolve problems by clarifying issues; research & explore answers and alternative solutions; implement solutions; escalate unresolved problemsSkills and Qualifications· Ability to establish and maintain a positive and professional relationship with clients, co-workers and visitors· Prior customer service, data entry, or call center experience· Strong organizational and follow-up skills a must· Ability to multi-task and easily change gears· Strong interpersonal and written / verbal communication skills· Professional and customer friendly phone etiquette· Team-oriented mindset and strong work ethic· Microsoft OfficeWhat Matters To UsAll of our people have critical roles to play in providing essential products and services to a critical sector of the economy. Automann’s success has been built on the diverse backgrounds and experiences of our team, and we’re unified in our drive to achieve our common goal: to provide the best products and customer service possible.We look for colleagues who consistently demonstrate the following qualities:· Flexibility – open minded people who are always ready for a new challenge· Reliability – teammates and colleagues that can count on each other· Forward thinking – people with a modern outlook who are comfortable with change and constantly seek ways to improve· Team players – Friendly empathic people who act with kindness and behave with integrityThis is a place you can learn by exploring – new ideas, new skills, new possibilities for yourself and for our business. Every day we encourage each other to go further, reach higher, and learn more. To bring our best to everything we do, and bring out the best in each other. We’re connected by a culture built on teamwork and trust, so our people have the support they need to go the distance. Together, we’ll keep exploring new possibilities to move us forward – and keep making our best even better.Automann. Let’s keep exploring.Automann, Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, sexual identity, marital status, genetic information, military or veteran status, or any other category protected by applicable federal, state, or local law.Job Type: Full-timePay: $20.00 – $23.00 per hourBenefits:401(k)401(k) matchingDental insuranceDisability insuranceFlexible spending accountHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftCOVID-19 considerations:Our workplaces are always kept super clean. We require masks for all associates and visitors to our facility. We are keeping abreast of all information available, and will implement changes based on scientific evidence and best practice in our area.Work Location: One location
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