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Company Name : New City Nissan
Location : Honolulu, HI 96819
Position : Customer Service Representative
Job Description : 1. Self-Motivated:Someone who is a self-starter and takes the initiative to seek additional duties when necessary.Someone who is energetic and ambitious to complete ALL daily tasks given.2. Knowledge:Someone who has clear understanding of the basic tasks for a Customer Care Representative. A strong foundation in which all task will be completed effectively.Someone who is able to prepare and process all necessary documents daily.Detail Oriented:Someone who is thorough in their work and is able to complete the task with ACCURACY.TASK:SALES DEPARTMENT:Aftermarket Products – Understands all aftermarket products sold, warranties, usage, etc.Daily Sales appointments – Print next day’s appointments & prep. Also able to complete & understand the process of aftermarket appointments.Delivery Folders – Keep it well stocked (New, Nv’s, Leaf folders)Gas Purchase Orders – Create, close & fileInspection – New & CPO vehicles (making sure it’s up to Nissan Standards)Inventory – Check Books, Keys, Navi Chips & Pdi inventory on a weekly basis. Report any items missing.New & Used Car Delivery folders – process and complete, set aftermarket appointments, log than you letters, pdi & nvdc logged & scanned.Log(Pending) – Update start and end of day (Checking to make sure all books, keys, etc are in CCC)Log(Sales Daily) – Update throughout the dayNCAR/NCONN – Make sure that Sales is completing this at time of delivery with the customerPDI – Split, Scan, File (copy to title clerk)RDR Calls – complete tasks in getting in touch with EVERY customer after delivery taking care of all their concerns while educating them about the survey.Red book – Every morning check to make sure all sold vehicle delivery folders are turned in by the sales personReferral Checks – Copy, Log, File & distribute accordinglySales Deal Folders (Red-New, Green-CPO Used, Blue-Non CPO Used) – Keep it stocked upScan – Delivery & Deal FoldersStock in New Delivery – Check in inventory against stock in report, file keys & manuals away and report any missing items at time of check in.SERVICE DEPARMENT:Cash Drawer – Count cash drawer in the morning & balance in the afternoonService Calls – handle all incoming service calls, book appointments, confirm appointment at end of conversation with date, time, service advisors and email address. Follow up, No Shows, Retention, Recall, Reminder, Service Contract, & Declined service calls.Shuttle Monitoring – Dispatch, Know where the drivers are and what is going on. Leave no customer behind. Communicate.Scan – Repair ordersOTHER DUTIES:Coffee, Water, Supplies – Keep it filled and well stock at all timesDisinfect & Keep Clean – Front Desk & Showroom all the time (Credit Card machine and counter areas disinfect after each transaction)Filing – Rental agreements, anything that needs to be filedGas PO’s – Create to authorize personnel, close & send to accountingOffice Supplies – Staplers, tape, brochures &copiers – Keep it filled and well stock at all timesOpening/Closing Duties – Turn on/off computers log in, Reset Front Camera, Open/close all drawers, Bring out all necessary office tools for daily work load & put them away at the end, Bring out shuttle sign in tablet, etc.Job Type: Full-timePay: From $3,000.00 per monthBenefits:401(k)Dental insuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftWeekend availabilityCOVID-19 considerations:All customers are required to wear a mask, common surface are sanitized regularly etc.License/Certification:Driver’s License (Required)Work Location: One location
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