Customer Service Representative Job Vacancy in Rangam Consultants Philadelphia, PA 19103 – Latest Jobs in Philadelphia, PA 19103
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Company Name : Rangam Consultants
Location : Philadelphia, PA 19103
Position : Customer Service Representative
Job Description : Hybrid, but MUST be able to do ON-SITE 3-4 days a week. NO EXCEPTIONS. Local ONLY.Describe the day-to-day responsibilities resource would support:The role requires communication with the customer via multiple contact channels (telephone, internet, social media, etc.) and methods (inbound and outbound) requesting electric service account information for energy and conservation issues, account information, high bill explanation, public utility complaint response, emergency or other routine issues. Processes consumer orders for opening, closing and transferring accounts.Handles calls to assist customers in understanding their usage, educate and assist customers with conservation measures, educate customers about high efficiency appliances and promote various company programs (such as: My Account and Energy Savings Programs).Experience handling inquiries from the general public in responding to irate customers, and resolving difficult, challenging and/or sensitive issues with diplomacy, empathy, good judgment, patience, and professionalism.Capacity to manage multiple accounts under pressure in a time sensitive fast paced environment. Individually must be organized and detail oriented.Demonstrated ability to effectively understand customer issues, offer solutions to problems, and communicate with the general public, supervision, and employees via the telephone.Possesses the requisite mathematical and analytical skills required to compute and interpret customer data billing inquiries (e.g., addition, subtraction, multiplication, division, percentages, averages and rates).Candidate skills (soft, software, technical…)Utility customer service exp – 1-3 yrs, Reconciliations/resolutions background, data billing1 – 3 years (no exceptions)BA, BA (minimum) – Will except no college with at least 3-5 yrs expReconciliations, customer calls, answering and resolving inquiries. Microsoft office, Data billing expUtility Customer Service background 1-3 yearsEffective communication, reconciliation, customer disputes, customer resolutionsEducation Level/TypeBA (minimum) – Will except no college with at least 3-5 yrs exp1-3 years exp (3-5 yrs with no degree)Job Types: Full-time, ContractSalary: $27.00 per hourSchedule:8 hour shiftCOVID-19 considerations:candidate must be vaccinatedAbility to commute/relocate:Philadelphia, PA 19103: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):Are you Vaccinated ?Experience:Customer Support & Client Services Occupations: 5 years (Preferred)Work Location: One location
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