Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Acara Solutions
Location : Grand Prairie, TX 75052
Position : Customer Support Representative
Job Description : Acara Solutions is looking for a Customer Support Representative for our customer located in Grand Prairie, TX.Manage and coordinate all the customer support and service aspects of Safran Helicopter Engines’ customers within a given region. Customer oriented service representative that provides product and service information, resolves problems, handles email and phone calls with accuracy and efficiency, ensuring excellent service standards while maintaining high internal and external customer satisfaction.Support customers with an accommodating, action driven, friendly attitude while meeting and/or exceeding customer’s expectations· Maintain current product and modification knowledge· Service and Support Packages· Contracts· Technical references· Attending training· Work with new customers and Finance to set up customer accounts· Receive and review customer forecasts and keep PAARIS accurately updated· Provide customers with rental requirements, insurance requirements and maintain complete, accurate rental file· Work with regional Customer Support Manager in order to secure business plan and forecasted revenue goals· Forecast, induct, manage, and track customer property in WIP working closely with the customer and liaising with the shop to meet customer requirements· Provide regular status reports to customers as necessary· Screen end users to ensure compliance with import/export regulations· Quote sales, exchanges, rentals, and repairs in accordance with established department policies and procedures· Administer contractual deliverables in accordance with agreement terms and conditions· Process exchange requests from receipt of forecast or PO, calculation of quote, shipping arrangements, to receipt of core· Receive and process warranty claims working with the Warranty Coordinator· Work with Pool Coordinators to validate late core fees and core return bill backs· Process shipments per customers request and forward tracking and airway bill information· Provide accurate and timely information to order status and product inquiries· Negotiate customer requirement dates, communicate customer requirements with materials management and· Release back orders in a timely manner· Process returns in a timely manner with the correct credit issued· Liaison with customers and Finance to resolve invoice disputes and discrepancies· Receive complaints and provide appropriate solutions and alternatives in a timely manner and follow up to ensure Satisfactory resolution· Provide timely feedback on service failures or customer concerns and use the Quick Response Quality Control· (QRQC) board as a process improvement tool when necessary· Include and update CSMs and FSRs when appropriate· Rotating AOG on call dutiesRequired Skills / Qualifications: · Three to five years related experience and/or training; or equivalent combination of education and experience; knowledge of professional practices, sources of information, and rules and regulations can be applied immediately; Information processing.· Intermediate level experience with Microsoft Offices to include MS Outlook, MS Excel, MS Word, and MS PowerPoint; Good keyboarding skills required· Ability to quickly learn and master new or unfamiliar software programs· Ability to multi-task and manage priorities in a fast paced, call center environmentPreferred Skills / Qualifications: · Bachelor’s degree (or higher degree) preferredJob Types: Full-time, ContractSalary: $25.00 – $27.00 per hourSchedule:8 hour shiftMonday to FridayEducation:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: One location
This post is listed Under Texas jobs
Disclaimer : Localpublic.in works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company